Cluster Trainer

5 hours ago

Pasig, National Capital Region, Philippines Cha Tuk Chak PH Full time ₱900,000 - ₱1,200,000 per year

Job Description:

Orient new trainees and schedule for deployment
Supervision of onboard trainees in terms of activities.
Focus on trainees assistance on following SOP from mixtures, beverages, customer services, pos operations and reporting
Monitor assessment schedules and execution -reporting of activities accomplishments per day.
Schedule plotting based on activities of training department.
Support manpower for – existing and new store opening support
Event support manpower
Assist in product development as needed
Branch assignment visits.
Having a "BRIGHTEN YOUR MOOD" attitude
Any task to be assigned

Qualifications:

Training & Mentoring

Proven ability to effectively train and guide new baristas, ensuring they develop a thorough understanding of product making, customer service, and operational tasks.
Ability to create and implement training materials, standard operating procedures (SOPs), and conduct one-on-one or group training sessions.
Patient, approachable, and capable of providing constructive feedback to foster growth and development in trainees.

Communication Skills

Excellent verbal and written communication skills to effectively convey training materials
Ability to engage with a diverse group of individuals, creating an inclusive and collaborative team environment.
Strong interpersonal skills with a positive, approachable demeanor for handling customer interactions and internal team communications.

Operational Support

Ability to assist in store operations, including maintaining product SOP and standard procedures.
Flexibility in supporting different roles in the café as needed, ensuring smooth workflow and excellent service delivery including events and new store opening practices

Adaptability & Teamwork

Ability to adapt to new techniques, trends, and business needs.
Strong team player who works collaboratively with colleagues to create a cohesive and positive work environment.

Attention to Detail

High level of accuracy in presentation and face to face training with the new baristas and training procedures.
Ability to spot and address issues quickly to maintain smooth operations.

Criteria

No habitual tardiness and absences record
Non-commission of any major or grave offenses
Minimal to non-Incident Reports / Notice of Disciplinary action records committed by the store handled

Job Types: Full-time, Permanent

Benefits:

Work Location: In person