Cluster Trainer

Job Description:

• Orient new trainees and schedule for deployment
• Supervision of onboard trainees in terms of activities.
• Focus on trainees assistance on following SOP from mixtures, beverages, customer services, pos operations and reporting
• Monitor assessment schedules and execution -reporting of activities accomplishments per day.
• Schedule plotting based on activities of training department.
• Support manpower for – existing and new store opening support
• Event support manpower
• Assist in product development as needed
• Branch assignment visits.
• Having a "BRIGHTEN YOUR MOOD" attitude
• Any task to be assigned

Qualifications:

Training & Mentoring

• Proven ability to effectively train and guide new baristas, ensuring they develop a thorough understanding of product making, customer service, and operational tasks.
• Ability to create and implement training materials, standard operating procedures (SOPs), and conduct one-on-one or group training sessions.
• Patient, approachable, and capable of providing constructive feedback to foster growth and development in trainees.

Communication Skills

• Excellent verbal and written communication skills to effectively convey training materials
• Ability to engage with a diverse group of individuals, creating an inclusive and collaborative team environment.
• Strong interpersonal skills with a positive, approachable demeanor for handling customer interactions and internal team communications.

Operational Support

• Ability to assist in store operations, including maintaining product SOP and standard procedures.
• Flexibility in supporting different roles in the café as needed, ensuring smooth workflow and excellent service delivery including events and new store opening practices

Adaptability & Teamwork

• Ability to adapt to new techniques, trends, and business needs.
• Strong team player who works collaboratively with colleagues to create a cohesive and positive work environment.

Attention to Detail

• High level of accuracy in presentation and face to face training with the new baristas and training procedures.
• Ability to spot and address issues quickly to maintain smooth operations.

Criteria

• No habitual tardiness and absences record
• Non-commission of any major or grave offenses
• Minimal to non-Incident Reports / Notice of Disciplinary action records committed by the store handled

Job Types: Full-time, Permanent

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Employee discount
• Flexible schedule
• Flextime
• Free parking
• Health insurance
• Life insurance
• On-site parking
• Opportunities for promotion
• Pay raise
• Promotion to permanent employee

Work Location: In person