CSR - local account and non voice account - virtual process

15 hours ago

Manila, National Capital Region, Philippines CORPORATE VISIONS INC Full time ₱900,000 - ₱1,200,000 per year

About the role

As a CSR - local account and non voice account - virtual process at CORPORATE VISIONS INC', you will be an integral part of the company's customer service operations, working remotely to provide exceptional support to our valued clients. In this full-time role, you will be responsible for handling customer inquiries and requests across various communication channels, ensuring a seamless and satisfactory experience for all our clients.

What you'll be doing

  1. Respond to customer inquiries and requests via email, chat, and other virtual communication channels
  2. Provide accurate and timely information to customers, addressing their concerns and queries with professionalism and empathy
  3. Maintain detailed records of customer interactions and follow up on any outstanding issues
  4. Collaborate with cross-functional teams to ensure customer needs are met promptly and efficiently
  5. Continuously strive to improve customer satisfaction by identifying and implementing process improvements
  6. Adhere to company policies, procedures, and quality standards to deliver a consistently high level of service

What we're looking for

  1. Excellent communication and interpersonal skills, with the ability to engage with customers in a friendly and professional manner
  2. Strong problem-solving and critical thinking skills to effectively handle customer inquiries and escalations
  3. Proficiency in using various customer service software and virtual communication tools
  4. Proven experience in a customer-facing role, preferably in a call centre or virtual customer service environment
  5. Ability to work independently and as part of a team, with a focus on continuous learning and improvement
  6. Fluency in English, both written and verbal, is essential

What we offer

At CORPORATE VISIONS INC', we are committed to providing an engaging and supportive work environment that empowers our employees to thrive. In addition to a competitive salary, we offer a range of benefits, including:

  1. Flexible work arrangements, including the option to work remotely
  2. Comprehensive health and wellness programs, including medical and dental coverage
  3. Opportunities for career development and ongoing training
  4. A collaborative and inclusive company culture that values work-life balance

About us

CORPORATE VISIONS INC' is a leading provider of customer service solutions, helping businesses across various industries deliver exceptional customer experiences. With a focus on innovation, we are constantly evolving to meet the changing needs of our clients and their customers. Join our team and be a part of our exciting journey as we continue to redefine the future of customer service.

Apply now to become a CSR - local account and non voice account - virtual process at CORPORATE VISIONS INC'.

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