T3 Engineer

Job Description:

Staff4Me is looking for a dedicated and skilled T3 Engineer to join our technical support team. In this role, you will provide expert-level support for escalated technical issues, ensuring that our clients receive prompt and effective solutions. You will collaborate closely with Tier 2 engineers, vendors, and other stakeholders to troubleshoot complex problems and implement new technologies.

Responsibilities:

• Provide real-time assistance to Tier 2 engineers and PNOCs, handling escalated calls and technical issues.
• Troubleshoot and resolve outstanding issues, coordinating with properties and recommending technician visits as necessary.
• Manage circuit cutovers, ensuring that all IP blocks are properly configured and receiving adequate bandwidth.
• Work with vendors to configure devices for new circuits and assist with cable runs to core switches.
• Implement and troubleshoot PMS and portal page functionalities, including access code creation.
• Conduct wifi surveys and troubleshoot issues related to third-party vendors, including conference services and payment systems.
• Manage repeat dispatches for unresolved PNOC cases, ensuring that problems are thoroughly addressed.
• Provide data analysis and correlation to identify faults in both wired and wireless production infrastructure.
• Collaborate with engineering and logistics teams as well as third-party vendors for the integration of new equipment and technologies.

Requirements:

• Experience as a Tier 3 Engineer or in a similar technical support role.
• Strong troubleshooting skills and knowledge of network infrastructure.
• Preferred certifications related to network technologies (e.g., Ruckus certifications like RIXCI, RAZSA).
• Excellent communication and problem-solving skills.
• Ability to work independently as well as collaboratively in a team environment.
• Experience with circuit configurations, PMS systems, and third-party service integration is a plus.

Benefits:

• Competitive salary and benefits package.
• Opportunity for growth and career development.
• Training and support to enhance technical and customer service skills.
• Work in a dynamic and multicultural environment.