Training Manager

3 days ago

Davao City, Davao, Philippines OfficePartners, 360 Inc. Full time $60,000 - $120,000 per year

Responsibilities:

  • Assess training needs through surveys, interviews, and performance data.
  • Design and deliver engaging training programs (in-person, virtual, or blended).
  • Develop training materials, manuals, and e-learning content.
  • Monitor and evaluate training effectiveness and ROI.
  • Manage training budgets and vendor relationships.
  • Coordinate onboarding programs for new hires.
  • Support leadership development and succession planning.
  • Maintain training records and ensure compliance with regulatory requirements.

Qualifications:
- Minimum of 3 years experience in Training within a BPO company.
- Experience with end-to-end training (new hire, communication and culture, product, upskilling, nesting).
- At least 2 years Training Manger experience in managing BPO trainers.
- Flexibility with working different shifts.
- Must have excellent English communication skills.

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