
Training Manager
2 days ago
Responsibilities:
- Assess training needs through surveys, interviews, and performance data.
- Design and deliver engaging training programs (in-person, virtual, or blended).
- Develop training materials, manuals, and e-learning content.
- Monitor and evaluate training effectiveness and ROI.
- Manage training budgets and vendor relationships.
- Coordinate onboarding programs for new hires.
- Support leadership development and succession planning.
- Maintain training records and ensure compliance with regulatory requirements.
Qualifications:
- Minimum of 3 years experience in Training within a BPO company.
- Experience with end-to-end training (new hire, communication and culture, product, upskilling, nesting).
- At least 2 years Training Manger experience in managing BPO trainers.
- Flexibility with working different shifts.
- Must have excellent English communication skills.
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