
QA Spanish Biligual
4 days ago
Key Responsibilities:
- Audit Spanish and English interactions (calls, chats, emails) to assess performance, accuracy, and compliance with healthcare protocols.
- Provide constructive feedback to agents to improve service quality and customer experience.
- Collaborate with training and operations teams to identify performance gaps and recommend coaching or retraining.
- Track and report quality metrics, trends, and audit findings regularly.
- Ensure compliance with HIPAA and other applicable healthcare regulations.
- Participate in calibration sessions to maintain scoring consistency across QA team.
- Assist in process improvement initiatives to enhance service delivery.
-
Customer Experience Specialist, Bilingual
2 weeks ago
Davao City, Philippines InDebted Full timeCustomer Experience Specialist, Bilingual (English & Spanish) About InDebted : InDebted provides future-thinking organisations with products and solutions to support overdue consumers through debt. Backed by technology with a human touch, we use machine learning and AI to personalise the collections journey and champion positive customer experiences — all...
-
Quality Assurance Specialist, Operations
2 weeks ago
Cavite City, Philippines Possible Finance Full timeOverview Quality Assurance Specialist, Operations – Remote, Philippines We’re on a mission to help our customers and their communities unlock economic mobility for generations to come. Join the team that’s making our goal a reality. At Possible, we’re building a new type of consumer finance company. One that helps our customers stay out of debt...
-
Legal Intake Specialist
13 hours ago
Cebu City, Philippines Buscojobs Full timeLegal Intake Specialist – US Based Legaltech Company Posted today Location: Philippines (PH) and related details as provided in the original listing. This role focuses on daily legal intake and related support for a US-based legaltech company with remote work arrangements. Job Description & Responsibilities Overview: Provides intake support for legal...
-
Legal Intake Specialist
2 days ago
Makati City, National Capital Region, Philippines Pearl Talent Full time ₱40,000 - ₱60,000 per yearDescriptionWork Arrangement:Fully RemoteJob Type:Full-TimeWork Schedule:40 Hours/Week, US Business HoursLocation:RemoteAbout Pearl TalentPearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and...