Product/Application Support

Group Overview:

The TP ICAP Group is a world leading provider of market infrastructure.

Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.

Through our people and technology, we connect clients to superior liquidity and data solutions.

The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world's leading provider of OTC data, and an award winning all-to-all trading platform.

The Group operates from more than 60 offices in 27 countries.  We are 5,300 people strong.  We work as one to achieve our vision of being the world's most trusted, innovative, liquidity and data solutions specialist.

Role Responsibilities:

• Proactive management of business-critical real-time reporting systems, identifying issues and potential problem areas.
• Interact with various internal IT support functions: Infrastructure, Development, Quality Assurance, Operations, external IT department and 3rd party vendors to troubleshoot and resolve complex incidents.
• Work with Business Regulatory Support and other Support Teams to identify areas of development.
• Contribute to the further direction of the technology for the Cloud Support Team

Experience / Competences:

Essential criteria

• Degree or equivalent industry experience;
• Experience of supporting business critical front/mid office applications;
• Experience of working in an ITIL environment
• Good understanding of Amazon Web Services;
• Good understanding of Windows and Linux servers;

Competencies

• Strong organisational skills and ability to successfully manage multiple tasks;
• Ability to build effective relationships with business users;
• Excellent troubleshooting and problem-solving skills;
• Excellent written and verbal communication skills, with ability to manage client communications and their expectations;
• Take ownership and is personally accountable;
• Energetic, enthusiastic and flexible;
• Ability and appetite to develop new skills and understand new technology as required;

Desirable criteria

• Knowledge of web servers: IIS / Apache Tomcat / Nginx
• Knowledge of key technology: MarkLogic, XQuery, NoSQL, Ansible, Java, C#
• Knowledge of Kibana, Grafana, AppDynamics, ServiceNow Experience of cloud technology: AWS or Azure;
• Experience with Continuous Integration and Continuous Deployment - (Github, Nexus, Team City, CloudBees or Jenkins);

Not The Perfect Fit?

Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us.

Company Statement

We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement. 

Location