IT Account Manager

3 days ago

Fort Bonifacio P, Philippines Tranzend Solutions Trading Corporation Full time $40,000 - $80,000 per year

Job Summary:

We are seeking a dynamic and client-focused IT Account Manager to manage relationships with key clients and ensure the successful delivery of IT products and services. The IT Account Manager will act as the primary point of contact for clients, overseeing project delivery, identifying opportunities for growth, and ensuring client satisfaction through effective communication and technical understanding.

Key Responsibilities:

  • Align IT plans of business units with the business units' goals and strategies.

  • Conduct regular client touchpoints to provide status of priority projects and BAU requests.

  • Overall accountable for the idealisation activities and initiation activities for enhancements and subscriptions.

  • Review and coordinate with appropriate business units for the relevant costs and budget associated to their projects.

  • Works with the business and group in defining priority levels for the clients' system requests; negotiates with clients on issues related to resource contention and delivery dates.

  • Handles the assessment and evaluation of BAU system enhancements requested by business units.

  • Participates in the preparation of the business case and high-level requirements documents, in support of firming up technology solutions for clients' specific needs.

  • Establish collaboration and teamwork with business units, key personnel and stakeholders.

Qualifications:

  • Bachelor's degree in Information Technology, Business Administration, Marketing, or a related field.
  • 3 years of experience as an Account Manager, Client Relationship Manager, or Sales Executive in the IT industry.
  • Solid understanding of IT products, software solutions, cloud services, or managed services.
  • Strong technical aptitude and ability to translate technical concepts into business value.
  • Proven ability to build and maintain client relationships at all levels.
  • Excellent communication, negotiation, and presentation skills.
  • Strong problem-solving and organizational abilities.
  • Ability to work collaboratively with cross-functional teams and manage multiple accounts simultaneously.
  • Customer-focused mindset with a passion for delivering high-quality service.

Job Type: Full-time

Work Location: In person

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