Collection Associate

Job Summary:

Are you a results-driven professional with experience in collections for auto loans or credit cards? We are looking for a Collection Associate to join our team at a fast-paced collection firm. In this role, you will be responsible for handling local outbound calls to customers with past-due or overdue accounts, negotiating payment arrangements, and working towards the successful recovery of outstanding balances. This position offers a commission-based structure, an allowance, and high earnings potential for those who are motivated to exceed their targets.

Key Responsibilities:

• Outbound Collections Calls:
• Make outbound calls to customers with auto loan or credit card accounts that are past due or overdue.
• Engage with customers in a professional and persuasive manner to collect payments, negotiate settlements, and establish payment plans.
• Provide clear explanations of the outstanding balance, payment options, and the consequences of non-payment.

Account Follow-Up:

• Track and follow up with overdue accounts to ensure timely payments are made.
• Document all customer interactions and payment arrangements in the system, ensuring accuracy and compliance.
• Monitor accounts and escalate unresolved issues to senior staff or legal teams, as needed.

Negotiation & Resolution:

• Negotiate payment terms and settlements that meet company goals while considering the customer's financial situation.
• Offer flexible payment solutions when appropriate to encourage payment in full or reduced settlements.

Performance & Targets:

• Meet and exceed monthly collection targets and performance metrics, such as number of accounts resolved and recovery rates.
• Track and report on performance regularly, taking accountability for achieving KPIs.

Customer Relationship Management:

• Handle customer concerns and disputes with empathy and professionalism, while maintaining a focus on securing payment.
• Maintain positive customer relationships to enhance collection outcomes while adhering to company policies and procedures.

Job Type: Full-time

Work Location: In person