Front Desk Receptionist

The Front Desk Receptionist serves as the welcoming face and energetic anchor of the spa. As the first point of contact for clients, this role ensures that each guest is received with warmth, professionalism, and efficiency. Reporting directly to the Lead Receptionist and ultimately to the Head of Client Relations, the Front Desk Receptionist is responsible for managing appointment systems, ensuring accurate booking procedures, supporting front desk operations, and upholding the spa's standards for cleanliness, hospitality, and customer care. This position is ideal for someone with a confident presence, sincere client-first attitude, and a strong sense of integrity and discretion.

Client Experience and Communication

§ Greet all clients warmly and professionally in person, via phone, or text.

§ Provide accurate check-in and check-out procedures including therapist assignment, locker access, and spa orientation.

§ Assist walk-in clients and respond to appointment inquiries, confirmations, and rebookings.

Appointment and Booking Management

§ Accurately use the Appointment System for bookings, add-ons, therapist matching, and promos.

§ Monitor and update therapist availability in coordination with the Lead Receptionist.

§ Check and verify the use of On-the-House (OTHs) promos, Gift Certificates, and Sage slips.

Cash Handling and Sales Reporting

§ Collect payments, whether cash, via QRPh, credit card transactions, or other acceptable modes of payment, as approved by the management,

§ Issue correct change in case of cash sales.

§ Manage the change fund responsibly under shared custody with the Lead Front Desk Receptionist.

§ Ensure sales entries match services rendered and provide end-of-day shift reports.

Front Desk Operations

§ Keep the reception area clean, organized, and aligned with the spa's aesthetic standards.

§ Request and replenish front desk supplies as needed.

Reporting and Escalation

§ Submit daily reports and raise booking issues, unusual client behavior, or policy violations to the Lead Receptionist.

Learning and Team Participation

§ Attend team briefings, shadowing sessions, and trainings.

§ Contribute to process improvements and maintain alignment with spa values.

Other Duties

§ Assist in basic administrative or operational tasks as assigned.

§ Uphold confidentiality, professionalism, and company policies at all times.

§ Perform other duties as may be assigned by the Immediate Supervisor from time to time.

Job Type: Full-time

Pay: From Php19,000.00 per month

Benefits:

• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Application Question(s):

• Are you willing to be assigned in our Pasig City branch, in case this role already unavailable?
• Do you have experience working for a fast-food chain, hotel and/or restaurant? Briefly discuss your job responsibilities.

Experience:

• Customer service: 1 year (Required)

Work Location: In person