Store Manager

Job Summary:

Responsible for achievement of sales and profitability, merchandising and shrinkage control, business analysis, customer service, and people management of the entire store.

Job Description:

Sales and Profitability:

• Achieves sales versus target.
• Achieves EBIT and EBITDA versus target.
• Manages operating expenses effectively by implementing cost-effective plans.

Merchandising and Shrinkage Control:

• Maintains ideal Shelf Service Level (SSL)
• Knowledgeable on product off-take particularly on fast-moving and best-selling merchandise
• Ensures that merchandise display guidelines are strictly followed.
• Ensures that clean and fresh standards are observed in all departments.
• Maximizes marketing promotions through timely and proper execution.
• Ensures correct and timely implementation of space rentals.
• Ensures correct execution of category management.
• Supervises cycle count, and semi-annual, and annual inventory activities to ensure accurate results.
• Ensures that security measures and control procedures are in place.
• Ensures that market returns (Return to Vendor) are within allowable percentage.

Business Analysis:

• Reviews financial performance and identifies solutions to address business needs.
• Conducts monthly departmental reviews and implements programs to achieve financial targets.
• Initiates competitive study to identify opportunities that will help improve sales.

Customer Service:

• Ensures 100% compliance of all store personnel to customer service standards.
• Conducts customer needs analysis to identify areas for improvement in the store.
• Handles customer service-related complaints effectively

People Management:

• Conducts objective and timely performance evaluation.
• Promotes personal and professional growth of direct hires through appropriate training and workshops to enhance competency.
• Ensures proper implementation of employee discipline at all times.
• Ensures 100% compliance with approved policies and procedures.

Reportorial and Other Requirements:

• Prepares departmental sales analysis.
• Prepares annual and semi-annual performance appraisals.
• Performs stock correction requests.
• Ensures application of local permits and licenses not covered by the company's Liason Officer
• Recommends community sponsorship activities as part of the store's social responsibility.
• Prepares and approves SAP-related requirements.

Job Key Qualifications:

• Candidate must possess at least a Bachelor's/College Degree in Business Administration or its equivalent
• Required skills: Excellent leadership skills, analytical, basic problem-solving skills.
• At least 3 years of working experience in the related field is required for this position.
• Applicants must be willing to work at Robinsons Easymart Liloan