Service Support Coordinator I

Join a High-Performance Culture That Drives Innovation and Excellence

At Vertiv, we don't just hire talent—we cultivate leaders who drive innovation and engage teams to push the limits of what's possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology—and we need bold, high-performing individuals like YOU to take us to the next level. 

Why Vertiv? 

• High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward. 
• Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it's about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture. 
• Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you'll have the opportunity to expand your expertise and grow your career.
• A Place for Everyone: Our commitment to inclusion ensures that all employee's unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated. 

Job Responsibilities: 

• Provides high-quality and valuable support in all service administrative processes. Ensures that information logged in the designated databases and systems is accurate and updated.
• Provides high-quality and valuable support in all service administrative processes.
• Processes transactions on time and in an efficient, effective and accurate manner, with focus on quality and timeliness. 
• Ensures that information logged in the designated databases and systems is accurate and updated. 
• Ensures that proper monitoring is in place and required reports are delivered in a timely manner. 
• Ensures that information needed by internal and external customers are provided accurately and on time.
• Adherence on SLAs for all SSA Transactions (TM, Start Up, Customer Portal, Spare Parts Sales and Warranty).
• Timely submission of SSA Reports (TM, Start Up, Customer Portal, Spare Parts Sales and Warranty). 
• Improvement on Productivity and Efficiency.
• Individual Development .
• Adhoc/ Stretch Assignments

Qualifications:

• College graduate of any course.
• With 1-3 years of related experience. 
• Previous experience within a service environment performing administrative functions. 
• Previous experience on supply chain (order management, purchasing and logistics) 
• Focused with strong administration, analytical and organizational skills. 
• Possesses initiative and a strong sense of ownership and responsibility.
• Keen attention to details. 
• Comprehensive administrative/clerical/back-office experience.
• Time management skills. 
• Must be able to work with minimal supervision. 
• Works well with others; team player.
• Strong sense/knowledge of the service business.
• Fluent English written and verbal skills.
• Knowledge of computer systems. Knowledge of ERP (Oracle, SAP, etc.) is a plus.

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities. 

OUR CORE PRINCIPALS: Safety.  Integrity. Respect.  Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES 

• Customer Focus
• Operational Excellence 
• High-Performance Culture 
• Innovation
• Financial Strength 

OUR BEHAVIORS

• Think Big and Execute 
• Act With Urgency 
• Own It
• Drive Continuous Improvement 
• Promote Transparent and Open Communication 
• Learn and Seek Out Development 
• Foster a Customer-First Mindset 
• Lead by Example