IT Helpdesk

2 days ago

Tayabas A, Philippines Carabao Cloud Solution, Inc. Full time ₱300,000 - ₱420,000 per year

Carabao Cloud Solutions, Inc. is a fast-growing company based in Tayabas, Quezon Province. We are in a pure onsite set-up here in the province that works with IT companies or MSPs in the USA that use the latest tools and technologies in anything from cloud solutions to cybersecurity.

We aim to provide strong IT jobs with competitive salaries for the Quezon Province community. We'd also like to give this opportunity to those who are looking for a work-life balance and career growth. Combined with a lower cost of living and a healthier environment in Quezon, Carabao is indeed a great place to achieve your lifestyle and career aspirations.

Key Responsibilities

  • Respond to and resolve support tickets through ConnectWise in a timely, professional manner.
  • Monitor client environments using Remote Monitoring and Management (RMM) tools.
  • Perform troubleshooting for Windows servers, desktops, networks, and connectivity issues.
  • Support and manage Microsoft Azure administration, including user management, virtual machines, and resource provisioning.
  • Utilize expertise in Active Directory, Office 365, and Microsoft Azure to manage user accounts and maintain system integrity.
  • Deliver excellent customer service and technical support via calls, emails and remote.

Qualifications & Skills

  • Minimum 1 year of professional experience in IT support (desktop, software, or hardware).
  • Proficiency in installing, upgrading, and configuring software via remote tools.
  • Strong troubleshooting skills for Windows and MacOS systems.
  • Hands-on experience in server and network troubleshooting.
  • Excellent communication and problem-solving abilities.
  • Willing to work night shifts, weekends, and holidays as required.
  • Must be amenable to work pure onsite in Tayabas, Quezon Province.

Job Types: Full-time, Permanent

Pay: Php25, Php35,000.00 per month

Benefits:

  • Company events
  • Health insurance
  • Opportunities for promotion
  • Paid training
  • Pay raise

Application Question(s):

  • Where are you currently located?
  • Are you amenable to work in Tayabas, Quezon Province pure onsite?

Work Location: In person