Deskside Technician II

Details:
Job Description

What will you do?

• Provide onsite hardware and software support services to clients, including troubleshooting and resolving break/fix issues for PCs, printers, mobile phones, and tablets.
• Diagnose and repair end-user system failures, including desktops, laptops, printers, mobile devices, and other peripheral equipment.
• Troubleshoot and resolve network connectivity issues from the user device to the network.
• Perform regular meeting room checks, ensuring that all AV equipment, connectivity, conferencing systems, and room technology are functional for meetings.
• Support the setup, operation, and troubleshooting of IT, AV, and conferencing equipment for company events and townhalls.
• Implement virus detection, eradication, and endpoint protection procedures.
• Support and maintain asset and inventory management activities, including CMDB tagging, physical inventory checks, and accurate record updates for all IT equipment and mobile devices.
• Assist users with Microsoft 365 productivity tools, including Teams and Outlook, and support setup and configuration of mobile devices and tablets.
• Collaborate with onsite and remote teams to ensure timely incident resolution and excellent customer satisfaction.
• May be required to render overtime in order to support events, townhalls, and critical business activities.

Job Requirements

Details:
What do you need to succeed?

• At least 3 years of corporate desk side support experience, with strong emphasis on supporting Windows 10 and 11 environments.
• Proven experience in troubleshooting and replacing hardware for PCs, laptops, and end-user equipment.
• Experience supporting, configuring, and troubleshooting mobile phones and tablets (iOS and Android).
• Proficient in Microsoft 365 applications, especially Teams and Outlook, and familiarity with Intune for mobile device management.
• Hands-on experience with Azure Active Directory, Intune, and remote device management solutions.
• Familiarity with asset management and inventory control, including CMDB tagging and inventory audits for all IT equipment and mobile devices.
• Working knowledge of printer and peripheral hardware support.
• Solid understanding of endpoint security tools and practices (e.g., Symantec Endpoint Protection, Bitlocker, SCCM, RDP).
• Strong ability to perform meeting room checks and provide basic support for AV/conferencing equipment and room technology.
• Experience providing IT and AV support for internal and external company events and townhalls.
• Willingness to occasionally work overtime to support events and critical business activities as needed.
• Excellent customer service and communication skills, with the ability to work effectively in a team environment.
• Experience troubleshooting network and wireless connectivity issues, including VPN support.