Lead Technician Mobile Service

2 weeks ago

Balintawak Philippines Auto Global Full time ₱100,000 - ₱120,000 per year

Job Title: Lead Technician – Mobile Service
Department: Mobile Automotive Services
Reports To: Service Manager or Operations Manager
Job Type: Full-Time
Location: Mobile/Field-Based

Job Summary:
We are seeking a highly skilled and experienced Lead Technician – Mobile Service to lead and perform mobile vehicle repair and maintenance services at customer locations. The ideal candidate will have strong diagnostic skills, leadership abilities, and a commitment to providing exceptional customer service in a mobile setting. Key Responsibilities:Perform advanced diagnostics, repairs, and maintenance on a wide range of vehicles (light-trucks) in the field.Serve as the primary point of contact for mobile service operations and ensure a professional and efficient service experience.Oversee and assist with scheduling, route planning, and coordination of mobile service calls.Maintain accurate service records, repair orders, and customer communication via mobile devices or shop management software.Mentor and provide technical support to junior technicians or apprentices in the field.Ensure all tools, parts, and equipment are stocked and properly maintained in the service vehicle.Comply with all safety regulations, environmental laws, and company policies.Conduct pre-repair and post-repair inspections to ensure quality and completeness.Communicate effectively with customers to explain diagnoses, repair options, and provide estimates when required.Act as a brand ambassador for the company, delivering professional and courteous service at all times. Qualifications:5+ years of experience as an automotive technician, with at least 2 years in a leadership or senior role.NC1 and NC2 certifications preferred (or willingness to obtain).Strong knowledge of modern vehicle systems, diagnostic tools, and repair procedures.Excellent troubleshooting and problem-solving abilities.Valid driver's license with a clean driving record.Ability to work independently with minimal supervision in various field conditions.Strong communication and customer service skills.Must be physically able to lift heavy parts, stand for long periods, and work in a variety of weather conditions. Preferred Qualifications:Experience working in a mobile automotive service environment.OEM certifications or dealer training.Familiarity with fleet maintenance and repair.Bilingual (English/Spanish) is a plus. Working Conditions:Field-based/mobile work with travel to customer sites.May require flexible hours, including evenings or weekends based on customer needs.

Work performed in outdoor and sometimes unpredictable environments.

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