Commercial Ops Support Specialist

, Philippines

Job Family Group:

Trading Jobs

Worker Type:

Regular

Posting Start Date:

October 2, 2025

Business unit:

Trading and Supply

Experience Level:

Early Careers

Job Description:

What's The Role

Shell Trading & Supply has a global portfolio of crude oil, refined products, LNG, chemicals natural gas, electrical power and CO2. Trading offices are located in the US, Canada, UK, Singapore, The Netherlands, Japan, Barbados, Dubai and Russia, with many other downstream entities situated across the globe. This role will be supporting the Trading and Supply business in the USA, working closely with the business stakeholders in that location.

We are interested in attracting people to our business who share our core working values of honesty, integrity and respect for others. We also want those who can build on our business vision, are prepared to accept accountability and can achieve great results through teamwork and while adapting to a changing business environment.

The successful candidate will exhibit many of the following characteristics:

This position is in Global Operations Commercial Services and is part of the Global Operations Support Team. The team provides administrative and professional support primarily to NA Trading and Supply Operations. The scope of the team changes as business needs change.

The successful candidate will be part of the Operations Support team in Manila which will support the Shell Trading Canada. The team will provide administrative and professional support functions primarily for Operations. This role includes tasks critical to the completion of cargo movements such as the actualization of cargo movements and the periodic reconciliation of inventory positions. The scope of the team changes as business needs change.

What You'll Do

The booking all cargo movements and reconciliation of inventories in an accurate and timely manner - essential to keep the Profit/Loss and Exposure position accurate and up to date, to support effective Trading:

• Proactive handling and resolution of all received queries and requests

• Proactive troubleshooting of errors which can prevent accurate booking and reconciliation:

• System errors

• System interface errors

• Cargo documentation and monthly statement errors

• Missing data

• Incorrect deal and nomination entry

• Work closely with interdependent groups such as Trading, Operations and Finance. Develop relationships with those teams and ensure that processes are working effectively and efficiently.

• Generate key data reports for internal customers.

• File transaction records in line with Group Records Management policies

• Maintain Operations manuals and other material in the Operations on-boarding website, together with desk leads.

• Participate in assigned LEAN or Continuous Improvement projects, building knowledge and experience of methodology and tools

• Routinely examine existing and new procedures. Seek process improvements and efficiency. Support ad-hoc projects assigned by Team Leader

• Maintain "first time right" mentality and behaviours.

• Assistance with audits when required.

• Collaborate with team members and stakeholders to share learnings and best practices

• Previous experience of working with US customers an advantage but not essential

• University degree and/or equivalent work experience.

• Close cooperation with many different stakeholders both internal and external (i.e. 3rd party depots, vendors, SBOs, Trading, Operations, Finance).

• Autonomous working manner and proactive problem resolution (incumbent is driver for troubleshooting)

• Evidenced ability to backfill for co-workers and taking on additional projects

• Evidenced ability to understand end to end processes and the impacts of those processes on the book of record

• Evidenced ability to react to customer requirements in a timely, effective manner

• Deliver constant good results and work accurately, also under time pressure

• Must be able to deal in a flexible way with competing priorities and be able to maximize value in a fast-paced environment.

• Evidence of an orientation towards learning and application of that learning to problem solving

• Knowledge of Endur is an advantage but not essential

• Working knowledge of LEAN or other CI tools will be highly considered.

• Proficiency in Microsoft Excel

The team is part of a Global Operations Support Team within Trading and Supply Operations. Collectively the team handles transactional activity on behalf of Commercial Operations such as movement actualization, periodic reconciliation tasks, invoice processing, the creation and maintenance of essential system Master Reference Data, and internal reporting. Customers include companies within the Shell Trading network and its Supply company affiliates. The work is carried out using a wide range of Trading and Scheduling IT Systems such as Endur, GSAP and RADAR. Continuous Improvement is a core function of the team.

What You Bring

• Graduate of a Bachelor's degree, preferably in Supply Chain Management, Logistics, Finance/Accounting or Engineering.
• Minimum of 4–5 years of experience in inventory management or supply chain operations.
• Strong expertise in  Supply Chain Contracts, Negotiation, Trading Operation and Documentations.
• Demonstrated ability to manage volume fluctuations, delivery schedules, and date movements effectively.
• Hands-on experience with sales purchases, actual deliveries, and bill of lading documentation.
• Excellent stakeholder management and cross-functional communication skills.
• High level of adaptability in dynamic, fast-paced environments.
• Familiarity with Endur or similar inventory/supply chain management platforms is also an advantage.

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What we offer

An innovative place to work  

There's never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.  

Our business has been built on a foundation of innovative technology and skilled employees. By providing energy to sustain people's lives for more than a hundred years, Shell has become one of the world's leading companies.  

Join us and you'll be adding your talent and imagination to a business with the ambition to shape the future. At Shell, everyone does their part.  

An inclusive place to work  

Shell is working to become one of the most diverse, equitable, and inclusive organizations in the world. We are taking steps to create an environment where everyone – from our employees, to our customers, partners, and suppliers – feels valued, respected, and has a strong sense of belonging.  

To achieve this, we must ensure all people are treated fairly, irrespective of their race, color, religion, age, gender, sexual orientation, gender identity, marital status, disability, ethnic origin, nationality, or other status.  

To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we are nurturing an inclusive environment – one where you can express your ideas, extend your skills, and reach your potential.  

We're closing the gender gap – whether that's through action on equal pay or by enabling more women to reach senior roles in engineering and technology.  

We're striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.  

We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.  

A rewarding place to work  

Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.  

We're huge advocates for career development. We'll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.  

Company Description

Shell Business Operations (SBO) Manila forms the operational backbone of business processes that help deliver Shell's business solutions across the globe. We are focused on driving excellent corporate performance in Finance, Human Resources, Customer Service, Order-to-Delivery, and Contracting and Procurement. Diversity is key at SBO Manila, and our employees reflect the innovation that stems from a diverse workforce. By joining the company, you will benefit from an industry-leading development program that will see you tap into a pool of expert knowledge that will help propel your career. 

DISCLAIMER:

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.

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