NAS Talent RM Service Technical Product Consultant I

2 days ago

Makati City, National Capital Region, Philippines ADP Full time $60,000 - $80,000 per year
This position is responsible for mastering products/applications and owning the technical relationship with our customers and the internal teams. The Technical Product Consultant is not only the technical support contact but also responsible for maintaining a high level of Customer Service. The position is responsible for developing solutions to resolve complex technical problems and counsel with customers. The goal of this position is to develop and manage a long-term partnership with customers to ensure they remain successful and realize the full value of their investment. The position drives customer satisfaction by proactively managing, troubleshooting and delivering technical solutions.
RESPONSIBILITIES:
Proactively own and manage high-touch customer relationships. Provide single point of contact for customer issues
Apply fundamental troubleshooting skills to issues before escalating
Ensure customer service level agreements (SLA)
Accountable for all technical/product issues and technical relationship
Analysis & Consultation
oConducts project initiation activities/needs assessments.
oAnalyze existing client systems, interface requirements, business process, reporting and operational needs.
oResponsible for development of design documents and customized reporting documents.
oProvides professional consulting services in the areas of product/service customizations, business process, complex custom reports/interpretation and special projects as related to implementation effort
Configuration / Integration
oWorks and counsels with client on system and service configuration efforts, product adaptation and business best practice solutions.
oDetermines best methodology and oversees the accurate and timely conversion of client's data
Validation
oBuilds client control information and oversees the pre- and post-implementation testing of products.
oOversees formal hand-off of system and operational services to other ADP departments/clients.
*Truncated QualificationsPRODUCT / TECHNICAL SKILLS
Excellent communication skills both verbal and written
Proficient in PC navigation and Knowledgeable in use of Microsoft Office Tools
Understands and is capable in troubleshooting and performing advanced system and integration configuration

PREFFERED QUALIFICATIONS
Bachelors degree in HCM related field or equivalent education and experience
1 2 years of experience working in a client service environment
Proven ability to maintain focus and work effectively with multiple demands
Ability to work as part of a team to accomplish tasks
Strong client relationship skills
Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
Must be able to recognize basic procedural issues as they arise, and escalate to the appropriate level
Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations
Proficient in the latest web technologies and working knowledge of various operating systems
Excellent analytical and time management skills
Strong client/admin service orientation
Experience or Training in Project Management
Work experience or certifications in Networking, Database Usage, SQL but not required
US Benefits & Payroll Knowledge but not required

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