L1 End User Support Tester

1 day ago

Manila, National Capital Region, Philippines FPT Software Philippines Corporation Full time ₱250,000 - ₱500,000 per year

Job Summary

We are seeking a skilled and motivated End User Support Case Handler to join our team. The primary responsibility of this role is to manage end user support cases from initiation through resolution. The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to effectively prioritize and manage multiple cases simultaneously.

Job Responsibilities


• Act as the primary point of contact for end users, handling inquiries and support requests via email, or ticketing system.


• Log and track support cases, ensuring accurate documentation of all interactions and resolutions.


• Assess the severity and urgency of each case, prioritizing accordingly to meet service level agreements (SLAs).


• Investigate and troubleshoot technical issues reported by end users, providing timely and effective resolutions or escalating to appropriate teams as needed.


• Collaborate with internal teams, including technical support specialists and engineers, to resolve complex cases and ensure timely resolution.


• Provide regular updates to end users regarding the status of their cases, keeping them informed throughout the resolution process.


• Identify trends or recurring issues and work proactively to address root causes, implementing preventive measures to improve overall service quality.


• Train / Organize user training remotely and/or face to face.


• Update knowledge-based articles and technical related documents.


• Perform manual, regression and UAT testing.


• Ensure compliance with company policies and procedures, as well as industry regulations, in handling and resolving support cases.

Job Qualifications

Must Have Skill(s):

Technical Skills


• Bachelor's degree in computer science, Information Technology, Business Management, or related field preferred. (If no bachelor's degree, equivalent experience will do at least 1-2 yrs.)


• Open to fresh graduates as long as with Accounting / IT Degree.


• Proven experience as a customer service/support or technical support.


• Preferably with a background or knowledge of accounting/finance/e-commerce systems.


• Knowledgeable with UAT and Sanity Testing specifically for e-commerce/business systems.


• Knowledge of IT systems and business applications, including mobile, software and its

interface.


• Experience with ticketing systems and support tools, such as ServiceNow, Freshdesk, or Jira, preferred.


• Strong problem-solving and troubleshooting abilities, with a focus on delivering timely and effective solutions.


• Should have strong analytical skills with the ability to identify problems, investigate relevant facts, and find logical solutions.

Soft Skills


• Excellent communication skills, both verbal and written, with the ability to effectively communicate technical information to non-technical users.


• Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities and deadlines effectively.

Good to Have Skill(s):


• System Implementation experience or knowledge.


• System Testing


• Training new user


• Knowledge or experience in MS Office Applications.


• Data Analysis

Work Arrangement:

Location: Paseo, Makati City

Work Schedule: Shifting Schedule (24x7 support environment)

Work Set-up: Onsite

  • L1 End User Support Tester

    2 weeks ago

    Manila, National Capital Region, Philippines FPT Software Full time ₱800,000 - ₱1,200,000 per year

    Job SummaryWe are seeking a skilled and motivated L1 End User Support Tester - Case Handler to join our team. The primary responsibility of this role is to manage end user support cases from initiation through resolution. The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to effectively...

  • End User Support

    1 day ago

    Manila, National Capital Region, Philippines Drake International Philippines Full time ₱250,000 - ₱500,000 per year

    Our IT company client, a consulting and IT service provider, is currently looking for a End User Support who can start asap and join their dynamic team in Manila.Work set-up: OnsiteWork sched: Shifting scheduleJob description:We are seeking a skilled and motivated End User Support Case Handler to join our team. The primary responsibility of this role is to...

  • Quality Assurance Tester

    2 weeks ago

    Manila, National Capital Region, Philippines Ework Group Full time ₱900,000 - ₱1,200,000 per year

    We are looking for a Senior QA tester to our client in industrial sector.Assignment DescriptionWe are looking for a Senior QA Developer / Technical Tester to join a global industrial client's large-scale initiative. This role operates within a Scaled Agile (SAFe) framework and involves close collaboration with Solution Architects, Product Owners, and...

  • End User Computer Operations Engineer

    5 days ago

    Manila, National Capital Region, Philippines UpSkill MNL Full time ₱1,200,000 - ₱2,400,000 per year

    End User Computing Operations engineers are responsible for operational management ensuring the stability of the service and service innovation., Achieving this through analysis and solutioning. An engineer is expected to be strategically focused at all times, also looking at automation opportunities with the current services to simplify the operational...

  • Functional Tester/ Software Tester

    2 weeks ago

    Manila, National Capital Region, Philippines ARTECH TECHNOLOGY INC Full time ₱1,500,000 - ₱3,000,000 per year

    Job Title: Functional Tester/ Software TesterWork Setup: Onsite to HybridLocation:  Makati/AlabangDuration: 12-month contractMust have skill: Corporate Internet Banking.Also, anyone of this would work: Channels, Cards, Core Banking, Front end, Wealth management (Avaloq) Mobile and Web internet banking working experience & project handling is...

  • IT End-User Computing Engineer

    2 weeks ago

    Manila, National Capital Region, Philippines Hidden Gems Talent Full time ₱40,000 - ₱80,000 per year

    The IT End-User Computing Engineer delivers mission-critical services, ensuring the highest level of availability, performance, security, and customer satisfaction. This role is responsible for the timely resolution of technical issues and the maintenance of hardware, software, and systems. Furthermore, the role necessitates the development of skills in...

  • Service Desk Analyst L1

    2 weeks ago

    Manila, National Capital Region, Philippines Wipro Limited Full time ₱1,000,000 - ₱2,500,000 per year

    Job Title: Service Desk Analyst L1 Req Id: City: Manila State/Province: Manila Posting Start Date: 11/4/25 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of...

  • Automation Tester for Salesforce

    2 weeks ago

    Manila, National Capital Region, Philippines Application House Limited Full time ₱40,000 - ₱80,000 per year

    Job Title: Automation Tester for SalesforceLocation: Philippines / RemoteWorking Hours: Part-time, Permanent, Fully flexible anytimeAbout Application House:Application House is a Salesforce consulting agency that operates three different business models consulting, product development and support.We are truly reflecting the name House of the Application. We...

  • Service Desk Analyst L1

    1 day ago

    Manila, National Capital Region, Philippines Wipro Philippines Inc. Full time ₱400,000 - ₱1,200,000 per year

    Job Title: Service Desk Analyst L1Req Id: 103561City: Manila, Quezon CityState/Province: ManilaPosting Start Date: 10/15/25Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our...

  • QC Tester

    2 weeks ago

    Manila, National Capital Region, Philippines VGW Full time ₱250,000 - ₱500,000 per year

    QC TesterVGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play online social games.We have an exciting opportunity to join our Quality Control Team in Manila and are currently looking for a QC Tester to join the team. The QC Tester ensures that all game features are thoroughly tested to meet...