MVSS Associate

I. Job Summary

The MVSS Associate plays a crucial role in supporting the sales and customer service teams in a motor dealership. This position involves maintaining inventory, preparing sales transaction documentations, and ensuring that the sales processes run smoothly. The role also involves supporting after-sales services and ensuring customer satisfactions.

II. Duties and Responsibilities

• Support sales representatives by managing vehicle inventory, ensuring that all vehicles are properly accounted for.
• Monitoring showroom walk-ins and vehicle test drives schedule.
• Booking shipment with third party forwarder, and scheduling pull out of units from the port.
• Assist with the completion of sales paperwork, including contracts, financing agreements, and insurance documents.
• Ensures that the vehicle is ready for release to client (i.e. tint, matting and kit).
• Monitoring and booking of tint schedule with third party suppliers.
• Help manage and update customer databases, ensuring that all records are accurate and up to date.
• Maintain a clean and organized showroom, ensuring that all records are properly displayed and cleaned.
• Assist with processing vehicle orders, deliveries, and any other operational tasks as needed.
• Assist with the preparation of bidding documents.
• Monitoring of LTO or CR and plate numbers for release.
• Daily and weekly report on unit inventory, vehicle OR, CRs and plate numbers.

III. Skills and Qualifications

• High school diploma or equivalent (a degree or certification in business, automotive management, or related field is a plus).
• 1 to 2 years of experience in customer service or sales (in automotive industry is a plus).
• Strong communication skill, both written and oral.
• Customer-focused attitude with a commitment to providing excellent service.
• Ability to handle multiple tasks simultaneously.
• Strong organizational skills with attention to detail.
• Ability to work in a team environment and collaborate with sales, service, and management teams.
• Positive attitude and a willingness to learn about automotive products and services.
• Knowledge of motor vehicles, including different models, features, and specifications is a plus.