Learning Specialist

2 weeks ago

Ayala Alabang, National Capital Region, Philippines Filinvest Business Services Corporation Full time $70,000 - $120,000 per year

KEY FUNCTIONS/DUTIES AND RESPONSIBILITIES:

  1. Learning Delivery

  2. Facilitate engaging and effective learning sessions (classroom, virtual, or blended) for employees at various levels of the organization.

  3. Lead onboarding programs for new hires, ensuring a smooth transition into the company's culture and processes.
  4. Serve as a subject matter expert in delivering core, compliance and functional skills training.
  5. Monitor participant engagement and provide real-time feedback to ensure learning objectives are met.
  6. Conduct post-training assessments and provide actionable recommendations to enhance future sessions.
  7. Evaluate the effectiveness of external training vendors and recommend improvements when applicable.

2. Learning Operations

  • Oversee end-to-end program logistics, including scheduling, enrollment, venue setup, and technology support.
  • Ensure accurate and timely preparation of training materials, resources, and participant communications.
  • Maintain and update training records, attendance, and completion metrics in the Learning Management System (LMS).
  • Coordinate with internal and external stakeholders, such as facilitators, vendors, and subject matter experts, to ensure seamless program execution.

  • Manage program evaluations and generate reports that assess the effectiveness and ROI of learning initiatives.

  • Stakeholder Management

  • Ensure alignment of learning initiatives with organizational needs.

  • Communicate regularly with stakeholders to provide updates, gather feedback, and address any concerns related to the business unit learning needs.
  • Foster positive relationships with participants and encourage a growth-oriented mindset within the organization.

Work Environment

  • Hybrid work setup, with a mix of onsite and virtual responsibilities.
  • May require occasional travel to support training programs in other locations.
  • Amenable or flexible enough to travel in 
    Alabang and Makati
    for Learning and Development training programs

TECHNICAL COMPETENCIES AND SKILLS:

  • Strong communication skills, demonstrating fluency and clarity in both written and spoken English.
  • Effective facilitation and presentation skills, with the ability to engage diverse audiences.
  • Ability to work collaboratively and establish stakeholder relationships.
  • Strong organizational skills, with a keen eye for detail.
  • Proficiency in using Learning Management Systems (LMS) and virtual learning tools.
  • Analytical mindset with the ability to interpret data and generate actionable insights.
  • Ability to adapt to changing priorities and manage multiple tasks simultaneously.
  • Preferably has experience in BPO, particularly multinational companies

EDUCATION, TRAININGS, LICENSES REQUIRED:

  • Bachelor's degree in Human Resources, Education, Business Administration, or a related field.
  • Minimum of 4 years of experience in Learning and Development, with a focus on learning delivery and operations.
  • Proven track record of managing and delivering training programs in a corporate environment.
  • L&D related certifications are added advantage

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