Customer Success

1 week ago

Manila, National Capital Region, Philippines The Golden Legacy Financing Corporation Full time

We're Hiring
Customer Success & Relationship Officer
Empower employees. Strengthen partnerships. Drive financial inclusion.
Are you a people-oriented professional who thrives in engagement, relationship-building, and on-ground activation? Join us and become the go-to champion for our salary loan program across our partner companies.

As a Customer Success and Relationship Officer, you will play a vital role in expanding loan adoption, strengthening client partnerships, and ensuring employees enjoy a clear, seamless, and positive loan experience from awareness to application and continuous usage.

What You'll Do
As the frontliner of employee engagement, you will:

  • Drive loan penetration and awareness across partner companies through on-site visits, orientations, and digital activations.
  • Build strong operational relationships with HR, payroll teams, and employee supervisors.
  • Lead high-impact employee events, orientations, and info sessions to boost visibility and loan adoption.
  • Coordinate payroll processing requirements and resolve operational issues to keep the loan journey frictionless.
  • Recruit, train, and manage Loan Ambassadors to expand reach and engagement.
  • Gather insights from employees and HR partners to improve the loan experience and increase retention.

What We're Looking For
We're seeking someone who is:

  • A strong communicator who enjoys interacting with employees and HR teams
  • Confident in facilitating orientations and training sessions
  • Skilled in relationship-building and issue resolution
  • Energetic, proactive, and consistent in on-site and digital engagement
  • Organized with strong data tracking and reporting ability
  • Creative in deploying marketing and engagement initiatives
  • Experience in field engagement, HR coordination, training facilitation, financial services, or customer success is a strong advantage.

Your Success Will Be Measured By

  • Employee penetration and borrower conversion rates
  • Frequency and quality of engagement activities
  • Accuracy of reports, coverage data, and feedback
  • HR satisfaction scores and ambassador program effectiveness
  • Employee experience and support responsiveness

Why Join Us?
This is a high-impact role where you can directly contribute to:

  • Better financial access for employees
  • Stronger client partnerships
  • A mission-driven program that improves lives through responsible lending

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