Business Process Analyst

3 days ago

Makati City, National Capital Region, Philippines Onward Worldwide Management & Consultancy Full time ₱800,000 - ₱1,200,000 per year

We're looking for a results-driven Business Process Analyst who can lead the organization in standardizing, monitoring, and improving our business processes across all departments and clients. The ideal candidate will proactively identify inefficiencies, streamline workflows, document procedures, and ensure consistent execution of our standards. This person will work closely with department heads, the leadership team, and process owners to promote operational excellence and alignment with company goals.

Responsibilities:

  • Root Cause Identification: Analyze non-performing KPIs and collaborate with leaders to identify performance gaps.
  • Process Documentation: Standardize and document processes using approved templates. Ensure processes are cost-efficient, risk-mitigating, and aligned with company objectives.
  • Monitoring: Develop and maintain dashboards for tracking department, client, and organizational performance.
  • Reporting & Suggestion: Prepare reports, present findings, and provide actionable business insights to management.
  • Process Improvement: Recommend and implement improvements to optimize workflows and eliminate inefficiencies.
  • Change Control Ownership: Own the company's change control process for workflows. Ensure departments follow documentation and change protocols.
  • Governance: Ensure compliance across departments for standardized process formats and implementation.
  • Process Utilization & Employee Workload Tracking: Design and implement trackers that not only monitor the status of processes but also capture how frequently processes are used (utilization) and how long each activity takes (TAT). The system must also track employee workload and process ownership, enabling performance and capacity monitoring across teams. Dashboards must be created and maintained for real-time visibility into operational efficiency.
  • Successfully accomplish ad hoc tasks and responsibilities assigned by the management within the agreed SLAs.

Minimum qualifications:

  • Bachelor's degree in Industrial Engineering, Business Administration, Management, or related field
  • At least 2 years of experience in process mapping and documentation, process analysis, or improvement roles
  • At least 1 year experience in change management and governance
  • Strong Excel/Google Sheets and presentation skills
  • Strong process automation experience
  • Strong analytical skills and proven ability to think strategically
  • Excellent verbal and written communication skills with all levels of internal stakeholders and ability to influence others towards a common goal
  • Experience with SLA/KPI frameworks and dashboard systems
  • Experience with Process Mapping Tools and Business Intelligence Platforms

Preferred qualifications:

  • Six Sigma Yellow Belt or Lean Management Certification
  • Experience in HR, Finance, or shared services is a plus
  • Advanced project management skills

Benefits:

  • Health Care Plan (HMO) with Dental and Vision upon regularization.
  • Group Life and Accident Insurance upon regularization
  • Unlimited coffee when reporting on-site
  • Vacation Leave and Sick Leave, Sick Leave convertible to cash by the end of the year
  • Bereavement Leave of 3 days upon regularization
  • Onsite facilities such as medical clinic and fitness gym
  • Training and Development Programs
  • Company Christmas Gift
  • Employee Discount
  • Company Events
  • 13th Month Pay as mandated by the Philippine Government.
  • Government Mandated Benefits (SSS, PHIC, and Pag-IBIG)
  • Birthday Gift
  • Service Year Award

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