CRS (Security) Representative

2 days ago

Olongapo City, Central Luzon, Philippines SM Supermalls (Shopping Center Management Corporation) Full time

As a Customer Relations Services Representative, your role is to execute the security program in the mall. Part of your duties is to create an environment that is safe, secure, and harmless for all customers, visitors, tenants, and employees. It is your responsibility to keep our customers safe and to have an aweSM customer experience.

Duties & Responsibilities

  • Implements CRS plans and programs through the direction of the CRS Manager;
  • Conducts regular inspection of all security posts in their branch;
  • Attends to all types of complaints in coordination with mall operations; incident management (Number of mishandled incidents for the period).
  • Checks daily time record of security agency personnel
  • Reports violations of company rules and regulation committed by employees, all contractual or agency personnel, and tenants;
  • Investigates security incidents and prepares daily recurring reports;
  • Maintains the files of all documents in the CRS office;
  • Conducts security orientation to new tenant employees.

Experience & Educational Requirements

  • Graduate of Bachelor's degree in Criminology or in any related course. Registered Criminologist is preferred.
  • With at least 1-2 years of work experience in the security industry or customer service.
  • Has good and effective communication skills.
  • Flexible and can work on weekends, holidays and extended hours.

Work Location

  • Candidates must be willing to be assigned in SM City Olongapo Downtown.

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