Enablement And Support Lead

The Operations Manager is a strategic thinker with a strong operational focus to drive efficiency, employee engagement, and continuous improvement, particularly of processes for enablement and support. He/she ensures regulatory and bank policy compliance of frameworks designed and implemented for the Digital Banking Division.
Specific Duties & Responsibilities
Team Leadership:

Lead and mentor a high-performing team of enablement and support officers and operational excellence officers, with the ability to back-up functions when needed.Foster a positive and collaborative work environment that encourages creativity and innovation.Recruit, hire, and onboard talented individuals to strengthen the team.Design and conduct training on business operations processes to Division team membersLearn, imbibe and practice the Bank's mission and vision, and, the Division's identity and values.Manage Enablement and Support functions, primarily but not limited to, request fulfillment, budget planning and management, asset accountability monitoring, vendor management, Division compliance, and employee engagement support.Oversee the enablement and support function and continuous improvement initiatives for Division processes and capability.Perform back-up function for Business Systems support processes, whenever necessary (e.g. during team member trainings and scheduled/emergency leaves)Business operations process development, enhancement, and complianceDesign, review and improve policy, processes, templates/tools on business operations processesAlign business operations processes with the relevant regulation and bank policies, raising any required changes through the appropriate channels and authoritiesLearn the basics of the Divisions core design and delivery processEffectively engage with the appropriate Bank internal partners for business operations policy, processes and requirementsEnsure early escalation and management of the Division's compliance risks and issues

Strategic Planning

Develop and execute a comprehensive operational strategy aligned with the overall business objectives.Identify opportunities for process improvement and innovation to enhance efficiency and effectiveness.Collaborate with Management and cross-functional teams to establish clear process improvement goals and performance metrics.

Vendor and Internal Partners Relationship Management:

Build and maintain strong relationships with key stakeholders, including vendors, business partners, and internal teams.Identify, select, and manage external vendors and suppliers.Negotiate contracts and service level agreements (SLAs) to ensure optimal performance and cost-effectiveness.Monitor vendor performance and address any issues or concerns.Ensure vendor compliance with regulatory requirements and internal policies.

Financial Management and Risk Management:

Develop and manage the Division's budget, including resource allocation and cost control.Monitor financial performance and identify opportunities for cost optimization.Prepare accurate financial reports and forecasts.Assess and mitigate potential risks that may impact the Division and business operations.Develop and implement contingency plans to address unforeseen challenges.

Regulatory Compliance:

Ensure adherence to all relevant regulatory requirements, including data privacy, cybersecurity, and industry-specific regulations.Stay updated on regulatory changes and industry best practices.Collaborate with legal and compliance teams to implement necessary controls and procedures.

Qualifications:

Bachelor's degree in Business Administration, Computer Science, Engineering, or a related field. Advanced degree (MBA or Master's in a relevant field) a plus but not required.5+ years of experience in a business operations or project management role within the technology or financial services industry.Proven track record of leading and managing cross-functional teams for business operations functions.Strong analytical and problem-solving skills.Excellent communication and interpersonal skills.Experience in vendor management and contract negotiation.

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