msa head

2 days ago


Paranaque City, Calabarzon, Philippines GIGATECH, INC. Full time ₱1,200,000 - ₱2,400,000 per year

Job Summary

The MSA Head will be responsible for overseeing and managing all activities under the company's Managed Services Agreements (MSA). This role ensures that service commitments to clients are met, operations run smoothly, and contracts are delivered according to agreed standards. The position requires strong leadership, strategic planning, and deep knowledge of telecom operations and service management.

Key Responsibilities

  • Lead and manage all MSA-related operations, ensuring compliance with contractual obligations and service-level agreements (SLAs).
  • Develop and implement strategies to enhance service delivery and client satisfaction.
  • Oversee the coordination of manpower, resources, and support functions under MSA projects.
  • Monitor performance metrics, prepare regular reports, and recommend process improvements.
  • Work closely with clients to maintain strong relationships and address escalations effectively.
  • Ensure proper documentation, reporting, and compliance with company standards and government regulations.
  • Manage budgets, costs, and resources related to MSA operations.
  • Supervise, mentor, and evaluate staff under the MSA team.
  • Collaborate with other departments (Engineering, Sales, HR, Finance) to ensure smooth delivery of MSA commitments.

Qualifications

  • Graduate of Engineering, Business Management, or related field.
  • At least 7–10 years of experience in telecom operations or managed services, with 3–5 years in a leadership role.
  • Strong understanding of MSAs, SLAs, and telecom industry standards.
  • Proven track record in operations management, client relations, and project leadership.
  • Excellent problem-solving, negotiation, and communication skills.
  • Proficient in MS Office and familiar with service management tools/software.
  • Willing to be assigned in Parañaque office.

Core Competencies

  • Leadership & people management
  • Service delivery & client management
  • Strategic planning & execution
  • Problem-solving & decision-making
  • Communication & collaboration

Job Type: Full-time

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Pay raise
  • Promotion to permanent employee

Work Location: In person


  • Lead-Security Mgmt

    1 week ago


    Mandaluyong City, National Capital Region, Philippines Sutherland Full time ₱900,000 - ₱1,200,000 per year

    Company DescriptionThe purpose of this position is to ensure the safety and security of the company which includes but is not limited to employees, assets and information and reputation. This position shall also ensure all the global physical security, health and safety guidelines (including the client specific directives) at location.Job DescriptionSite(s)...


  • Cebu City, Central Visayas, Philippines EGGcelsior Farms Inc. Full time ₱900,000 - ₱1,200,000 per year

    Work Set-up: Stay In (Boarding and Meals PROVIDED)We are currently seeking a dedicated Safety/Security Officer. The ideal candidatemust meet the following qualifications:Qualifications:BS Agriculture or any other related course is a PLUS but not requiredResponsible, flexible, hardworkingExperience in swine production is an advantageAbility to work in a...

  • Account Partner

    2 weeks ago


    Makati City, National Capital Region, Philippines OnebyZero Pte Ltd. Full time ₱2,500,000 - ₱7,500,000 per year

    About OnebyZero OnebyZero is a next-generation Data and AI consulting company, headquartered in Singapore and driving impact across APAC. As an AWS-exclusive partner, we help enterprises modernize data, transform with AI, and apply Generative AI in ways that deliver real business results.Our vision is simple while at the same time ambitious: to make AI...

  • Account Partner

    2 weeks ago


    Makati City, National Capital Region, Philippines OnebyZero Pte Ltd. Full time ₱1,500,000 - ₱3,000,000 per year

    Location: This role is open to candidates based in the Philippines, Malaysia, and Vietnam. We also welcome applicants who are open to relocating to any of these countries.About OnebyZero OnebyZero is a next-generation Data and AI consulting company, headquartered in Singapore and driving impact across APAC. As an AWS-exclusive partner, we help enterprises...

  • Account Partner

    2 weeks ago


    Makati City, National Capital Region, Philippines OnebyZero Pte Ltd. Full time ₱1,500,000 - ₱3,000,000 per year

    Location: This role is open to candidates based in the Philippines, Malaysia, and Vietnam. We also welcome applicants who are open to relocating to any of these countries. About OnebyZero OnebyZero is a next-generation Data and AI consulting company, headquartered in Singapore and driving impact across APAC. As an AWS-exclusive partner, we help enterprises...