msa head

2 days ago

Paranaque City, Calabarzon, Philippines GIGATECH, INC. Full time ₱1,200,000 - ₱2,400,000 per year

Job Summary

The MSA Head will be responsible for overseeing and managing all activities under the company's Managed Services Agreements (MSA). This role ensures that service commitments to clients are met, operations run smoothly, and contracts are delivered according to agreed standards. The position requires strong leadership, strategic planning, and deep knowledge of telecom operations and service management.

Key Responsibilities

  • Lead and manage all MSA-related operations, ensuring compliance with contractual obligations and service-level agreements (SLAs).
  • Develop and implement strategies to enhance service delivery and client satisfaction.
  • Oversee the coordination of manpower, resources, and support functions under MSA projects.
  • Monitor performance metrics, prepare regular reports, and recommend process improvements.
  • Work closely with clients to maintain strong relationships and address escalations effectively.
  • Ensure proper documentation, reporting, and compliance with company standards and government regulations.
  • Manage budgets, costs, and resources related to MSA operations.
  • Supervise, mentor, and evaluate staff under the MSA team.
  • Collaborate with other departments (Engineering, Sales, HR, Finance) to ensure smooth delivery of MSA commitments.

Qualifications

  • Graduate of Engineering, Business Management, or related field.
  • At least 7–10 years of experience in telecom operations or managed services, with 3–5 years in a leadership role.
  • Strong understanding of MSAs, SLAs, and telecom industry standards.
  • Proven track record in operations management, client relations, and project leadership.
  • Excellent problem-solving, negotiation, and communication skills.
  • Proficient in MS Office and familiar with service management tools/software.
  • Willing to be assigned in Parañaque office.

Core Competencies

  • Leadership & people management
  • Service delivery & client management
  • Strategic planning & execution
  • Problem-solving & decision-making
  • Communication & collaboration

Job Type: Full-time

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Pay raise
  • Promotion to permanent employee

Work Location: In person

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