
CSR for Travel Account
1 day ago
Job Description
- Suggest and modify suitable travel options that best suit the client's needs.
- Direct communication with the client thru email, chat, and/or phone call.
- Support our B2B customers in their Business Travels
- Liaise with suppliers and partners to resolve booking issues
- Keep high satisfaction standards and exceed customer expectations as much as possible when managing bookings, queries and requests
- Resolve problems by applying established program policies, procedures and tactics, and also by thinking out-of-the-box when anything established is not enough
- Addressing, preempting and solving problems - You are an owner and anticipate issues before they come your way
- Stay up-to-date with new features and product launches - there are lots so be prepared for some serious innovation
Background
- GDS Experience for at least 1 year
- Customer service background in: Hospitality - hotels, travel agencies, airlines, offices.
- Amenable to work ONSITE in Ortigas, Pasig
- Excellent communication skills in Business English, spoken and written
- Proven experience going above and beyond to provide an amazing service that helps customers, ideally within a client facing role
- Preferably, not a must, College/University Bachelor's Degree
- Computer literacy, knowledge of word processing, typing, cloud-based applications
Skills and Personality Traits
- Proven ability to provide excellent customer experience
- Capable of seeing the big picture and interconnections between processes and the impact of actions
- Mindful and independent worker with a high-level of self-awareness
- Adept to apply critical thinking especially when situations fall in to grey areas
- Highly empathetic and capable of understanding our customers needs and wants
- Independent and reliable - can be counted on to take ownership
- Process-oriented and detail oriented
- Smart, organized, and knows how to prioritize
- Comfortable and resilient when it comes to change, takes the initiative to keep themselves updated
- Open and eager to give and receive feedback
- Strives for continuous improvement and ambitious about growth
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