Payment Specialist

Position Overview:

The Payment Recovery Specialist is responsible for identifying and recovering outstanding payments and ensuring timely collection of loan dues owed to Lenderly Finance Corp. This role demands persuasive communication skills, attention to detail, analytical thinking, and a customer-centric approach. The specialist collaborates with internal departments to facilitate successful payment recoveries and maintain positive customer relationships.

Key Responsibilities:

Payment Recovery:

• Contact customers with outstanding payments through various channels (phone, email, etc.).
• Investigate and analyze accounts to understand non-payment or discrepancies.
• Negotiate payment plans, settlements, or alternative arrangements for financial hardship or disputes.
• Execute follow-up actions to secure payments, including reminders, statements, and demand letters.
• Ensure accurate documentation of communications and resolutions.
• Regularly reconcile accounts to maintain accurate payment records.

Customer Communication:

• Maintain professionalism and empathy when addressing outstanding payment concerns.
• Respond to customer inquiries, concerns, and disputes promptly, offering clear explanations and resolutions.
• Build and maintain positive customer relationships to encourage cooperation in resolving outstanding payments.
• Identify and address root causes of payment delays to prevent recurring issues.

Reporting and Analysis:

• Generate reports on payment recovery progress, outstanding balances, and trends for management review.
• Provide insights and recommendations for process improvements to minimize future payment-related issues.

Compliance and Documentation:

• Ensure compliance with relevant laws, regulations, and company policies for debt collection and customer communication.
• Maintain accurate and organized documentation of all interactions, payment arrangements, and dispute resolutions.

Qualifications:

• High school diploma or equivalent; associate or bachelor's degree in finance, business, or a related field is a plus.
• At least 2 years of proven experience in payment recovery, debt collection, accounts receivable, or related roles.
• Persuasive communication and negotiation skills, with the ability to handle challenging conversations professionally.
• Detail-oriented mindset with excellent organizational and time management skills.
• Knowledge of relevant laws and regulations related to debt collection and consumer rights.
• Problem-solving skills and the ability to analyze billing and payment data to identify discrepancies and trends.
• Empathy and a customer-centric approach when assisting customers facing financial difficulties.
• Ability to work both independently and as part of a team in a fast-paced environment.

Place of Duty and Working Environment: Lenderly Finance Corp. Office in Ermita.

The Payment Recovery Specialist operates in a fast-paced environment, with variable hours to accommodate company needs and customer preferences. The role may involve repetitive tasks and handling challenging customer interactions.

This is a critical role within our company, and we seek individuals who excel in providing outstanding customer service. If you are a dedicated worker with excellent communication skills, we encourage you to apply.

Job Type: Full-time

Pay: From Php30,000.00 per month

Benefits:

• Discounted lunch
• Health insurance
• Paid toll fees
• Pay raise

Education:

• Bachelor's (Required)

Experience:

• payment recovery: 2 years (Required)

Language:

• English (Required)

Work Location: In person