Hiring CSR

We are hiring Customer Service Representatives for both voice and non-voice accounts. The role involves assisting customers through calls, emails, chat, or messaging while ensuring excellent service and customer satisfaction. Open to all applicants—no experience required; training provided.

• Handle inbound and outbound customer calls professionally.
• Provide accurate information about products, services, and policies.
• Resolve customer issues, complaints, and inquiries in real time.
• Follow call scripts and quality guidelines.
• Escalate complex concerns to the appropriate team.

• Manage customer interactions via email, chat, and messaging platforms.
• Provide clear, accurate written responses to inquiries.
• Process orders, service requests, or account updates.
• Maintain detailed and organized documentation of interactions.
• Ensure fast and effective resolution of customer concerns.

• Maintain a positive and customer-focused attitude.
• Meet performance metrics, including quality, accuracy, and response time.
• Work collaboratively with team members and supervisors.
• Adhere to company policies and communication standards.

• High school graduate or equivalent (any degree is a bonus).
• Strong communication skills (verbal for voice, written for non-voice).
• Basic computer skills and ability to learn new software.
• Good customer-handling and problem-solving abilities.
• No experience needed—freshers are encouraged to apply.

• Previous BPO/CSR experience.
• Multitasking and time-management skills.
• Ability to remain calm in high-pressure situations.
• Multilingual abilities are an advantage.

• Competitive salary and performance incentives.
• Paid training and continuous skill development.
• Career growth opportunities.
• Supportive and inclusive workplace.
• Flexible schedule options .