Executive - Incident Management

2 days ago

Cebu Jose Maria Del Mar, Philippines NCR Atleos Full time

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Key Responsibilities include: 

• Create action items/tickets to resolve issues and prevent issues & possible re-occurrence 

• Follow through on open incidents until closure 

• Manage outage situation impacting ATM fleet to ensure that appropriate resolver group are working on the issue and that customer, key stakeholders and all concern parties are updated on the status 

• Return customer calls, troubleshoot ATM issue using known solutions, confirm/refine problem information and criticality and route to dispatch queue in field, if necessary 

• Utilize support systems, tools, and experience to facilitate a customer solution 

• Utilize knowledge of product to resolve ATM problems and avoid Field Engineer dispatch 

• Ensure transaction service activities are within Service Level Agreements 

• Work in a high volume, limited duration call center environment service as the primary 
interface to external customers and/or their agents and field support personnel 

• Participate in special projects to continuously improve processes, tools, systems, and 
organization 

• Work in an environment that involves rotation in work hours, weekend, or holiday hours 
and/or may require extended hours as needed to accommodate customer needs

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

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