Performance Reporting Expert

COO Finance Business Partner Services – Performance Reporting Expert

Background on what ING is about (Generic ING background):

ING Hubs Philippines (ING Hubs PH) is an international part of the ING organization delivering services to many Business Units across the world for both Wholesale Banking and Retail Banking activities. Working for ING Hubs PH means working with the most diverse workforce and where no challenge is the same.

At ING our purpose is to empower people to stay a step ahead in life and business. We believe that sustainable progress is driven by people with the imagination and determination to make a better future for themselves and those around them.

ING is changing what banking is. For you, that means plenty of opportunities for personal growth in a continuously evolving environment. If this is the environment you thrive in, then apply and join us in changing the future of banking

Job Overview

As a Performance Reporting expert within the Business Partner Services, you will be responsible for strengthening the data driven way of working within the COO Finance. You will develop strong knowledge on the day-to-day processes, build data models and conduct data analysis. You ensure timely and adequate reporting the COO Finance Management team and COO finance stakeholders globally. Provide management information with a single source of truth to steer on our organizational ambitions, key performance indicators and improvements.

Working with a variety of ING stakeholders globally in a multi-cultural environment will offer you a the opportunity to support service delivery quality assurance of the COO Finance organization. You will report to the Head of Business Partner Services in Amsterdam, located in Amsterdam & Manila.

Key Responsibilities

Within your role, you are the driver to build data-based insights that support our the internal and external COO Finance stakeholders. For example, provide insight on the performance of the different departments on timely responding to questions, investigate what are the most common causes for incidents, or provide management with insights on how to improve our key performance indicators. We are looking for someone who can set priorities between different case studies, create visualisations as support of your analysis and translate the data into actional information.

You are to coordinate the different streams of performance reporting for COO Finance, collect the data on key performance indicators, and deliver valuable management information for decision making & steering.

Your key activities are:

Develop and maintain the data and dashboards for key performance indicators of COO Finance. Ensuring an approach between the different data streams and reports to ensure the possibility to cascade information into teams of COO Finance. Facilitate performance dialogue meetings with MT COO Finance and other senior stakeholder meetings if required. Log, monitor and steer on progress of agreed performance improvement actions. Develop and maintain a single point of truth reporting environment that holds different sets of data and information. Conduct investigations on a wide area of organisational topics and drawing up conclusions & advices with close collaboration of process and/or content experts.

Key Capabilities/Experience & Minimum Qualifications

We hire smart people like you for your potential. Our biggest expectation is that you'll stay curious. Keep learning. Take on responsibility. In return, we back you to develop into an even more awesome version of yourself.

As a Performance Reporting expert you have the following traits and experience:

• University BSc Degree or equivalent;
• 4 - 8 years' experience in communication and/or customer experience;
• Design and implement performance metrics;
• Expert knowledge and experience with data gathering and visualization tools;
• Collaboration skills and ability to work across both functional and geographical lines;
• Pro-activeness and persuasiveness;
• Excellent analytical skills and sound judgment;
• Fluent in English (written and spoken);
• Knowledge of Banking and IT acumen;
• Translating data into meaningful actionable information for decision making.