Restautant Manager

FULL DESCRIPTION

The Restaurant Manager is in charge of overseeing the day-to-day operations of the restaurant, ensuring consistent delivery of quality food and services to the customers.

Minimum 1-2 years of restaurant management experience is required for this position.

Responsibilities and Tasks

Service Related

· Monitor a consistent and smooth flow of standard service sequence for all customers.

· Ensure that high level of customer service and engagement are adhered to by all service staff.

· Be proactive to every guest complaint and address escalated ones whenever needed.

· Be available to build friendly but professional relationships to customers, especially the regular guests.

· Basic conversational English proficiency is required to effectively communicate and build professional relationships with customers.

· Maintain a proactive and diligent approach to excellent customer relations and service.

· Develop action plans to address potential challenges in standards and identify shortfalls before they affect customer service.

· Anticipate events that may affect customer turn-out.

Product Related

· Establish a close and coordinated workflow with the back of the house (kitchen).

· Monitor and coordinate with the kitchen regarding the availability of all products,

· Checking items that are out of stock, nearing out of stock, and for replenishment.

· Communicate and coordinate status of food products and items from dining to kitchen and vice versa as needed.

· Ensure that only excellent quality of food and beverages are served to every guest.

Staff Related

· Maintain a positive and productive working relationship of all staff members.

· Ensure enough and appropriate line-up of manpower.

· Create a roster and schedule of all dining staff employees, ensuring that schedules are adhered to.

· Be proactive to monitor the attendance of all dining staff employees.

· Orient and train new staff members.

· Identify staff-related concerns and coordinate this with the management.

· Ensure that all staff adheres to the policies, processes, and protocols of the company.

· Coordinate staff misconduct and violation to the HR Department.

· Monitor and evaluate staff performance and recommend necessary changes if needed.

Admin Related

· Ensure that all company resources are managed and utilized properly.

· Report any damages as to the management and repairs and maintenance department.

· Ensure that anything related to finances are well-reported, well-kept, well-coordinated, and well-managed.

· Maintain a high-level of cleanliness in the whole restaurant.

· Conduct thorough checking of all fixtures, equipment, and other items regularly.

· Ensure the health, safety and well-being of guests and all staff members.

Management Related

· Report daily to the management regarding anything related to the store, staff, and sales performance.

· Contribute to the overall plan of the management when needed.

· Be knowledgeable about profit, sales, and revenues.

· Implement the management's rules, procedures, etc.

· Maintain confidentiality to management matters, trade processes, and any other information as needed.

Others

· Be ready for other reasonable tasks that the management may ask.

· Be willing to go on flexible duty especially during peak seasons, store events, weekends, and holidays.

· Full availability required for all weekends and holidays to ensure coverage during peak operating periods.

We are hiring for all positions including Restaurant Manager, Supervisor, Servers, and Cooks.