Support Analyst

2 days ago

PHL Pasig City Unit Lane Street Mercedes Avenue, Philippines Iron Mountain Full time $80,000 - $120,000 per year

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

In this role, you will be responsible for driving operational excellence and improving Service Level Agreements (SLAs) for our global digital solutions by designing and implementing automation tools for monitoring, alerting, and application self-healing.

Our Application team manages the full lifecycle of customer physical and digital records, offering predictive insights using cutting-edge technologies like machine learning and cloud services.

What You'll Do

In this role, you will:

  • Drive Automation and Operational Efficiency: Conduct deep analysis of solutions and operational procedures to identify and implement tooling and automation opportunities using scripting languages like Python and Bash, aiming to boost productivity and efficiency.

  • Troubleshoot and Resolve Complex Issues: Participate in root cause analysis, advanced troubleshooting, and application monitoring to find permanent or automated solutions, and proactively communicate with engineering and DevOps teams to quickly resolve issues.

  • Maintain and Enhance Platform Health: Manage application monitoring notifications, proactively address problems to ensure optimal performance, and assist with escalated customer requests and issues to ensure high customer satisfaction and minimal technical debt.

What You'll Bring

The ideal candidate will have:

  • Three or more years of experience creating tools for automation, debugging, and monitoring for enterprise-level applications.

  • Strong knowledge of Linux/Unix operating systems, basic Structured Query Language (SQL), Elasticsearch queries, and experience using REST Application Programming Interfaces (APIs) (or Postman).

  • Proven ability in full-stack troubleshooting, a deep understanding of common scripting languages (Python, Bash), and a preference for experience with Google Cloud Platform or other cloud platforms.

  • Bachelor's Degree in Engineering or a Master of Computer Applications (MCA) degree, or equivalent experience.

What We Offer

  • Competitive compensation and benefits aligned with the experience.

  • Full time remote set up

  • Comprehensive health, wellness, and retirement plans.

  • Opportunities for continuous learning and professional growth.

Call to Action

If you are a self-driven Application Engineer passionate about automation and delivering world-class operational excellence in a cloud environment, apply to join our team today

Category: Information Technology

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