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HCM Application Support Analyst

7 hours ago

Philippines Dayforce Full time
About the opportunity 
Join the Dayforce Support Team and be part of an organization delivering world-class application support for the Dayforce HCM solution—our award-winning, cloud-based Human Capital Management platform that is improving the lives of millions of workers around the globe.
In this role, you'll deliver fast, effective case resolution while creating exceptional customer experiences that build trust and long-term loyalty. We are a team of passionate, customer-focused professionals dedicated to our clients' success. We innovate constantly—and people notice. Our clients recognize it. Industry experts recognize it. Most importantly, the people who use our software love us for it.
Due to the continued growth and demand for our HCM application, our Support Team is expanding. Our employees are fun, intelligent, and team-oriented individuals who live our core values every day: Customer Focus, Transparency, Diligence, Optimism, and Agility.
Sound intriguing? We're looking for an Applications Analyst to join our team.
 
What you'll get to do 

provides front-line support for Dayforce's Talent modules, including Recruiting, Onboarding, Learning, Performance Management, Compensation Management, and Succession Management to Dayforce clients
The role focuses on resolving customer cases and calls, troubleshooting functional and technical issues, and delivering timely, high-quality support to ensure customer success.
Use strong analytical and problem-solving skills to resolve incidents efficiently while maintaining the highest level of client satisfaction
Collaborate with client administrators, QA, and Services teams to champion client priorities and drive cases to resolution
Combine technical and functional expertise with strong business acumen to deliver high-quality, client-focused support
Communicate clearly and consistently, providing clients with regular and timely case updates
Deliver customer support via email, phone, and video calls, as needed
Contribute to the support knowledge base by reproducing and documenting software defects
Assist with operational projects aimed at enhancing customer support experience and optimizing internal processes

Why This Role Matters at Dayforce

Dayforce wins when our customers win
You directly contribute to our clients' success
You support an award-winning, enterprise cloud HCM platform used by organizations worldwide

Skills and experience we value

A confident, optimistic "I've got this" mindset, with the ability to handle challenges through strong communication, organization, and problem-solving skills
A passion for customer experience and satisfaction
The ability to balance hard work with celebrating customer and team successes—we foster a positive, fun team culture
Flexibility to work varying hours, as needed
A degree and/or relevant industry experience preferred

What would make you really stand out

SQL knowledge or experience with relational database systems
Familiarity with Microsoft Server technologies (e.g., Windows, SQL Server)
Experience using Salesforce