Current jobs related to Assistant Manager - Philippines - EXL

  • Assistant Manager

    2 weeks ago

    Philippines EXL Full time

    DescriptionWe are seeking a highly organized and detail-oriented Management Information Systems (MIS) Executive to join our team. The ideal candidate will play a crucial role in optimizing data management and information flow within the organization, ensuring accuracy, efficiency, and timely reporting.ResponsibilitiesManage a team of executives and be...

  • Virtual Assistant – Property Management

    5 days ago

    Philippines Inside Out Full time

    ** IMPORTANT ** WATCH THIS QUICK LOOM VIDEO ON HOW TO GET HIRED:C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT." PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH" JOB DETAILSJob TitleVirtual Assistant – Property Management (AppFolio)JobIDTIMJJHRIndustryProperty ManagementLocation...

  • Assistant Manager

    2 weeks ago

    Philippines EXL Full time

    DescriptionBand B1/B2 level resources for EXL Digital Embedded Analytics and Intelligent AutomationFront-end internal and external clients along with solution experts and project manage delivery.Responsible for identifying opportunities for automation by accessing the detailed process, development, maintenance and optimization of Selenium, VBA & Power BI...

  • Executive Assistant

    1 week ago

    Philippines Aux Full time

    An investment firm partnering with exceptional operators and investors to drive value creation within the experiential economy is seeking an Executive Assistant. This role primarily supports the firm's two founders, with additional scheduling support for a small team of 8. The position offers room for growth and reports to the Senior Executive Assistant.The...

  • Assistant Manager-Customer Care Voice-Claims

    2 weeks ago

    Philippines EXL Full time

    DescriptionWe are seeking a highly organized and detail-oriented Management Information Systems (MIS) Executive to join our team. The ideal candidate will play a crucial role in optimizing data management and information flow within the organization, ensuring accuracy, efficiency, and timely reporting.Responsibilities Role/ Responsibilities:Manage the...

  • Executive Assistant

    5 days ago

    Philippines Multiplymii Full time

    Executive Assistant & Community ManagerPosition Type: Full TimeLocation: Philippines (Remote)Schedule: Monday-Friday, 8am - 5pm PSTAbout the CompanyOur clients are founders and operators of fast-growing brands in the beauty, wellness, and personal development industries, leading companies, and community platforms. They work at a high level with global...

  • Assistant Manager

    2 weeks ago

    HSBC EDP (Philippines) Inc. HSBC Full time

    Some careers have more impact than others.If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and...

  • Executive/Personal Assistant

    5 days ago

    Philippines Remote VA Full time

    Job Title: Virtual Executive/Personal AssistantLocation: RemoteJob Description: We are seeking a highly organized and proactive Virtual Executive/Personal Assistant to provide seamless support to our executive team. This role involves managing a wide range of administrative and personal tasks from a remote location. ...

  • Personal/Executive Assistant

    7 days ago

    Philippines Dev Partners Full time

    We're Hiring: Personal/Executive Assistant (100% Remote)We are seeking a highly organized and proactive Personal/Executive Assistant to support the daily operations and schedules of a group of four entertainers. The ideal candidate thrives in a fast-paced environment, maintains a high level of confidentiality, and can juggle multiple priorities with ease....

  • Administrative Assistant

    2 weeks ago

    Philippines Treantly Full time

    Hours: 15–25 hours per week (part-time, with potential to increase), ESTAbout the RoleWe are looking for a detail-oriented Administrative Assistant with real estate experience to support a seasoned entrepreneur who has built and sold multiple businesses. This role is focused on organization, execution, and follow-through—helping clean up and structure...

Assistant Manager

2 hours ago

Philippines EXL Full time

DescriptionWe are seeking a highly organized and detail-oriented Management Information Systems (MIS) Executive to join our team. The ideal candidate will play a crucial role in optimizing data management and information flow within the organization, ensuring accuracy, efficiency, and timely reporting.ResponsibilitiesEssential Functions:People ManagementEncourages best practice sharing and collaboration to optimize team processes and constantly keeps the business and client/internal customer at the forefrontEncourages & demonstrates respect for others and what they bring to the tableEffectively manages diversity within the team, demonstrates sensitivity and respect for differences in culture/ businesses  Provide coaching and feedback to team members. Identifies development areas and helps the individuals and the team to improve their performance and enhance their potential  Proactively shares information, progress and credit to constantly reinforce team work within the teamCreates a healthy balance between individual performance and team performanceDemonstrates a keen interest in retention management and employee engagement and proactively creates plans and strategies for improvement  Ensure compliance to client and organizational policies and procedures  Process Training ImprovementThinks of ways to enhance the Client's businessAssist in assessing and addressing developmental/training needs of employees across the processDevelop & implement an effective system for process updates as and when required by the process/clientsDesign and/or enhance training/instructional materials, teaching aids and devices  Update Training curriculum on an ongoing basisConduct training follow up sessions and measuring effectiveness of training  Work with stakeholders to create capability building strategy based on communication-related skills identified as necessary to achieve overall organization goalTraining need analysis, researching, designing and developing content such as module outlines, presentations, trainer's guide, participant's guides and other training materialDesigning training aids like activities, role plays, case studies, etc. in order to make the training session more lively and interactiveEnsuring that the quality of content is maintained as per the targets assigned and should be in accordance with internal standardsIdentification of appropriate methodology for the implementation of trainingTraining and certification of trainers on the training modulesBuilding PPTs and other material and participate in presentation to the client/ internal customersCustomer SatisfactionDevelops and manages relationships with key stakeholders and aligns their efforts towards common business objectivesUnderstands & anticipates client's business needs concerns & issues, and monitors progress to achieve resultsCreates an internal environment where client is the focus of the business through appropriate communication, recognition and rewardsHandle client feedback and escalationsOther FunctionsPartake during client visitsSteps up for the process in the absence of the Lead Assistant ManagerPerformance parameters:Excellent classroom management and training effectivenessTimely compliance and proper documentation of coaching and feedback formsAssess, evaluate and analyze training needs through follow-up sessionsStrict compliance to client and organizational rules and directivesMaintain customer relations at a professional level to guarantee client satisfaction ratingDemonstrates ability to anticipate potential problems and take appropriate corrective actionsUnderstanding of end-to-end processes and appreciation of critical parametersAdherence to attendance and scheduleOrganizational RelationshipsPrimary Internal Interaction  Reports to:Lead Assistant Managers, for the purpose of identifying training needs and follow-upSupervises:Process Trainers, for the purpose of training, up-skilling, coaching and assessing work readinessTrainees, for the purpose of evaluating training effectiveness  Collaborates with:Enabling Function Staff (HR Personnel, IBMS Staff, IT Resource, Clinic Staff)MIS and WFM, to monitor schedule, productivity and attendanceSupervisors, for the purpose of reporting performance, seeking assistance and support for any training concerns, monthly evaluation of performance, developing training modules, and updating of training curriculumQuality team, for the purpose of collaborating,  identifying top drivers, clarifying audits and updating process managementPrimary External InteractionStateside CounterpartsProduct Customer (Providers, Members, VendorsQualificationsTechnical Skills  Superior knowledge of MS Office applications (PowerPoint, Excel, Word)Essential knowledge in internet usage and efficient email handlingBasic familiarity in use of projector and web-based trainingRequisite background in contact center administrationSystematic  scheduling and good estimation of training timelineCompetent Training ManagementDetermines system utilization requirements and testing systems  Process Specific Skills  Demonstration of profound familiarity and technical skill relevant to the process  Continuous update and development of training moduleHigh-quality knowledge on developing instructional modules and teaching aidsAble to present course information in a simplified mannerAble to identify with and comprehend data and new informationExecution of providing customer service  Soft Skills  Above average verbal and written communication skillsAbove average presentation skillsSelf disciplined and results orientedCoaching and mentoring skillsFlexibility and urgency to handle pressureAnalytical skillsAbility to multi task  Interpersonal SkillsCustomer Service FocusTeam Work and AdaptabilityListening and time management skillsManagement principles, human resources procedures, customer service and computer skillsEligibility CriteriaAt least 12 months tenure in EXLAt least 12 months in the current roleShould not be on PDP within 6 months from date of NODShould have not received a PIP in the past 12 monthsMinimum of 4.0 rating in the last 6 months (Goal and Competency)Must have no issues on Attendance and Reliability (