No Final Interview CSR

24 hours ago

Angeles City, Central Luzon, Philippines YWA HUMAN RESOURCE CORPORATION Full time ₱500,000 - ₱1,000,000 per year

About the role

We are looking for enthusiastic and customer-focused Customer Service Representatives to join our dynamic team at YWA HUMAN RESOURCE CORPORATION'. As a CSR, you will be responsible for handling inbound calls and providing exceptional service to our customers. This is a full-time role based in our offices in Angeles City, Pampanga.

What you'll be doing

  • Answering inbound customer calls and inquiries in a timely and professional manner
  • Assisting customers with product and service-related questions
  • Troubleshooting and resolving customer issues efficiently
  • Maintaining accurate records and documentation of all customer interactions
  • Contributing to the continuous improvement of customer service processes and procedures
  • Providing a positive and empathetic customer experience at all times

What we're looking for

  • Previous experience in a customer service or call centre environment, preferably in the banking, financial services or telecommunications industry
  • Excellent communication and interpersonal skills, with the ability to listen actively and respond empathetically
  • Strong problem-solving and decision-making abilities to handle customer queries effectively
  • Proficiency in using computer systems and data entry
  • Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
  • A genuine passion for providing exceptional customer service

What we offer

  • Competitive salary and benefits package
  • Opportunities for career development and advancement
  • Ongoing training and support to enhance your skills
  • Positive and collaborative work environment
  • Flexible work arrangements to support work-life balance

About us

YWA HUMAN RESOURCE CORPORATION' is a leading provider of customer service and contact centre solutions. We pride ourselves on delivering exceptional service and innovative solutions to our clients. With a strong focus on employee development and well-being, we offer a dynamic and rewarding work environment where you can thrive and grow your career.

Apply now and take the first step towards an exciting new opportunity

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