MLCU Supervisor

We're now looking for a MLCU Supervisor to be assigned directly in Makati,City

Qualifications:

• Must be a College Graduate
• With 3-5 years in healthcare service or customer service, with At least 1-2 years in a supervisory or team lead capacity
• Experience in Healthcare service delivery, call center operations, or medical LOA coordination; experience in handling escalations and case evaluations is an advantage
• With Strong understanding of HMO operations, medical background preferred
• Familiarity with LOA processes and healthcare provider coordination is an advantage.
• Proficient in MS Office and other relevant systems (ERP, Smartsheet)
• Ability to manage escalations and high-cost case approvals with defined authority limits
• Willing to undergo trainings, amenable to night shift and shifting schedule

Job Type: Full-time

Pay: Php23, Php25,000.00 per month

Application Question(s):

• Do you have experience in any of the following areas?

Healthcare service delivery

Call center operations

Medical LOA (Letter of Authorization) coordination

Handling escalations and case evaluations

If yes, please specify which area(s)

Experience:

• healthcare service or customer service: 3 years (Preferred)
• supervisory or team lead capacity: 1 year (Preferred)

Work Location: In person