AWS Developer
2 days ago
AWS Developer
The ideal candidate will have expertise in AWS Connect and AWS Code Pipeline, along with a strong background in Claim File Management. This hybrid role offers the opportunity to work on innovative projects contributing to the company's growth and societal impact.
Skills:
• AWS Expertise: Strong understanding of AWS services, particularly AWS Connect, Lex, S3, Dynamo DB and Lambda
• CloudFormation (CFT): Experience with AWS CloudFormation for automating infrastructure deployment
• Communication: Excellent communication and interpersonal skills
• Problem-Solving: Strong problem-solving skills and ability to work in a fast-paced environment.
Key Responsibilities:
• Technical Support: Provide guidance and assistance with Tier 1 and Tier 2 resources for AWS Connect application support
• Ticket Management: Manage ticket queues and ensure accurate documentation and escalation of customer requests
• Incident/Change Management: Follow defined Standard Operating Procedures (SOPs) for incident management, ticket documentation, escalation, notification, and resolution
• Customer Interaction: Communicate effectively with customers to resolve issues and provide technical guidance
• Build and integrate omnichannel communication solutions (Chat, Email, SMS) using Amazon Connect.
• Implement and maintain CRM integrations with Amazon Connect, ensuring seamless data flows between systems (e.g., Salesforce, ServiceNow).
• Utilize AWS services such as Lambda, SNS, SQS, DynamoDB, and S3 to build scalable, event-driven contact center solutions.
• Develop custom IVR solutions and Contact Flows that enhance customer experience and improve routing logic.
• Ensure high availability, security, and compliance (HIPAA, etc.) of the developed solutions, particularly in a healthcare context.
• Troubleshoot and resolve complex issues related to Amazon Connect and its integrations with other AWS services and third-party platforms.
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