Roving Smartphone Technician

• Handling of customers and receptionist inquiries on smartphone repair concerns.
• Guide receptionist in advising possible risks.
• Determine the maintenance type of the unit.
• Request for materials needed and sign on the general form, confirm the inventory of the bad parts.
• Conduct repairs according to proper guidelines and procedures.
• Ensure the accuracy of the encoded information, material used, and maintenance type.
• Inspect the units and accessories for replacement and fill out the replacement form.
• Install tools and equipment provided by the company.
• Knows how to properly capture logs for every problem experienced in OPPO products.
• Send a Quality Feedback Report regularly, especially for all replacement units and newly released model
• Responsible for the protection of WCSM account by doing once or twice a week for the change of password.
• Responsible for the safekeeping of all confidential information/Software info/ materials/tools etc.
• Log in to the GKM system to learn about new products and new knowledge in order to provide technical support to the sales team.
• Know basic troubleshooting of smartphones.
• Maintain the cleanliness and professional appearance of the service center.
• Safeguards service center contents by following security procedures and protocols.
• Constantly sharing and participating in technical O-Elite Lv1 Certification before Regularization.
• Assignment in Other Areas/ Sales/ Dealer/  Service Centers/  Reliever/ Roving.
• Attends regular technical meetings/ training.
• Other ad hoc duties as required by the immediate superior.
• Can clearly communicate/explain with the client regarding technical concerns/inquiries.
• Can follow standard OPPO SOP in repairing smartphones.
• Can give tips in basic smartphone function and troubleshooting and give the best solution/ excellent repair quality.

Job Qualification:

• Candidate must possess at least bachelor's/ College Degree/ Electronics 4 years Graduate
• Knowledgeable in technical skills -Can assist the customer in smart phone problem, settings, software, apps and functions.
• Can Diagnose and repair smart phone -Can communicate well with client, superior and coworkers
• Willing to undergo training
• Fresh graduate are welcome to apply as training will be provided
• Can pass the exam in O-Elite Lv1 before regularization
• Knowledgeable in computer and Microsoft office application