Manager, CX Vendor Management

2 days ago

NCR WCC, Philippines GCash Full time ₱2,000,000 - ₱2,500,000 per year

Do you want to take the first step in making Filipinos' lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation G ka ba? Join the G Nation today

Does (The tasks / responsibilities that the role performs to address requirements in Key Result Areas)

  • Contract Management: Collaborate with legal and procurement teams to manage vendor contracts, negotiate terms, and ensure adherence to agreements.

  • Risk Mitigation: Identify, evaluate, and mitigate risks associated with vendor relationships, ensuring regulatory and policy compliance.

  • Cross-functional Collaboration: Partner with internal stakeholders, such as operations, training, quality, workforce, finance, to align vendor activities with organizational objectives.

  • Audit and Reporting: Ensure ARC teams provide regular audits and performance reviews, prepare comprehensive reports, and present findings to leadership.

  • Process Improvement: Continuously enhance vendor governance frameworks, policies, and processes for optimal efficiency and effectiveness.

  • Issue Resolution: Act as the primary escalation point for vendor-related disputes and drive swift resolution.

Displays (The Knowledge, Skills, and Behaviors indicating how tasks / responsibilities will be performed)

  • Business Owner Mindset: Approaches vendor relationships with a strategic perspective, balancing cost, quality, and long-term value as if managing their own business.

  • Leadership: Demonstrates strong leadership skills in guiding cross-functional teams and influencing vendor relationships.

  • Analytical Thinking: Exhibits the ability to analyze complex data and provide actionable insights for decision-making.

  • Problem-solving: Resolves issues effectively with a focus on achieving mutually beneficial outcomes.

  • Communication: Maintains clear, concise, and professional communication with vendors and internal stakeholders.

  • Adaptability: Shows flexibility in responding to dynamic business needs and vendor landscape changes.

  • Integrity: Upholds ethical standards in all vendor governance activities and promotes transparency.

  • Proactivity: Takes initiative to identify opportunities for improvement and address potential challenges.

What We Offer

Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package

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