Hybrid Operations

This is a dual-function role combining operational strategy with hands-on project leadership. You will be the central point ensuring that our business runs smoothly internally while driving the end-to-end delivery of client-facing projects, particularly across Zoom deployments.

From leading project kick-offs, training end users, and managing client communications, through to process improvement and operational playbook design, this role offers variety, influence, and impact.

Key Responsibilities:

• Project Management: Manage end-to-end delivery of client projects (Zoom products), including planning, execution, training, and closure.

• Client Liaison: Act as the main client contact; lead kick-off calls, run regular project updates, and deliver training sessions.

• Process Design: Streamline and document operational workflows across Managed Services, Professional Services, and Support.

• Customer Journey: Map and optimise the full post-sales experience, from onboarding to renewals.

• Leadership: Provide guidance and mentoring to service teams in project management, customer success, and support.

• Operational Improvements: Drive cost efficiency, automation, and reporting frameworks to support scalable growth.

Qualifications:

• 5+ years' experience across Operations Management, Project Management, or Customer Success, ideally in a technology or Managed Services environment.

• Proven experience managing client-facing technology projects end-to-end.

• Strong process improvement and documentation skills.

• Excellent communication, stakeholder, and client management ability.

• Familiarity with Zoom, Microsoft Dynamics 365, Microsoft 365, and project management tools like Asana.

• Bonus: experience with process automation or building customer portals.

Why Join Us?

• Healthy, supportive, and conducive work environment (Great Place to Work Certified for three consecutive years)
• Work with an innovative company delivering cutting-edge solutions across multiple industries
• Lead a team in a fast-paced, high-growth environment
• Competitive salary with opportunities for career advancement
• Collaborative, forward-thinking work culture
• 21 leave credits plus all client-based holidays
• HMO coverage with dependent benefits
• Exposure to world-class leadership from both local and international supervisors

Ready to take your sales career to the next level? Apply now