ClickUp Trainer

The Role

We're looking for a ClickUp Process Trainer, a passionate communicator and detail-oriented project management professional who thrives on helping teams work smarter, not harder. This role is perfect for someone who enjoys turning complexity into clarity and inspiring others to embrace new tools and ways of working.

As our ClickUp Process Trainer, you'll play a key role in driving operational excellence and collaboration across Ecosa's global teams. You'll design and deliver structured training programs that empower employees to confidently use ClickUp for project management, task tracking, and process improvement. Beyond teaching the tool, you'll also help shape how we plan, execute, and communicate, ensuring that every team member understands not just how ClickUp works, but why it matters to our shared goals.

You'll work closely with department heads, project leads, and process owners to streamline workflows, document best practices, and establish clear standards for productivity and accountability.

Key Responsibilities:

Training & Enablement

• Develop and deliver engaging training sessions, demos, and workshops on ClickUp features and best practices.
• Create learning materials (guides, video walkthroughs, SOPs) tailored for different departments.
• Assess team learning needs and customize ClickUp training plans accordingly.

Process Design & Improvement

• Partner with Operations and Department Leads to document, refine, and implement workflows within ClickUp.
• Identify inefficiencies in current processes and recommend ClickUp-based solutions or automations.
• Standardise task management, reporting, and communication across spaces and teams.

Project Management

• Manage ClickUp onboarding projects and rollout initiatives across multiple departments.
• Monitor project milestones, ensure timely task completion, and communicate updates with stakeholders.
• Serve as the bridge between Ecosa teams and system administrators for ClickUp enhancement requests.

Support & Feedback

• Provide ongoing support to ClickUp users, addressing questions and technical challenges.
• Gather feedback from users and share actionable insights for system improvement.

Qualifications:

• Bachelor's degree in Business, Management, IT, or related field.
• 3+ years of experience in project management, process improvement, or training roles.
• Strong communication and facilitation skills, able to simplify complex topics and engage diverse audiences.
• Experience using ClickUp (or similar tools such as Asana, , Jira, Trello, etc.) is highly preferred.
• Excellent organisational skills and a structured approach to documentation.
• Analytical mindset with an eye for process gaps and workflow optimization.
• Comfortable working with cross-functional teams in a fast-paced, remote-friendly environment.

Preferred Qualifications:

• Knowledge in ClickUp Automations, Integrations (Slack, Zapier, Zendesk), and ClickUp AI.
• Experience creating process maps, SOPs, or enablement modules.
• Familiarity with productivity or learning platforms (e.g., Litmos, Loom, Notion, or Confluence).

Why work for Ecosa?

Ecosa is an eCommerce company dedicated to transforming our customers' lives through their sleep. With a big focus on sustainability, we create sleep and home products that are proven to enhance sleep quality and take care of our planet. Founded in Australia in 2015, we have been lucky to serve over 300,000 happy customers in Australia, New Zealand, USA, Canada, and Hong Kong.

At Ecosa, we care about better sleep. We want you to arrive at work well-rested, so we've implemented a flexi-time scheme that means you can arrive at work when you're ready. We are looking for people who want to make a positive impact on the world, have an entrepreneurial spirit that sparks creativity and a mind that thinks outside the box. We aim to empower all our employees to make decisions that can help shape the future of Ecosa.

Benefits

• Competitive Salary
• Retirement Plan
• Leave Credits All Convertible to Cash
• HMO Plan + 2 Dependents Fully Covered
• Generous Performance Bonuses
• Annual Company Outing
• Flexible Leaves
• Great Career Progression
• Casual Friday, Everyday

Ecosa is an equal opportunity employer and screens applications regardless of race, age, beliefs, sex, orientation, gender identity or disability. We are growing fast, and this is a unique opportunity to grow your career with us. If this sounds like you, we want you on our team

Important Note:

Our affiliate company in the Philippines, Ecscale Solutions Inc., will be the reporting point for employees hired in the Philippines.

Job Type: Full-time

Pay: Up to Php40,000.00 per month

Benefits:

• Flextime
• Health insurance
• Opportunities for promotion

Work Location: In person