Biomedical Engineer

The Field Service Engineer should perform the major function listed below. The position may require additional duties/responsibilities that may not be outlined below, and specific functions are subject to change.

• Basic troubleshooting, installation, maintenance, and repair of designated equipment
• Completing preventive maintenance and field modifications
• Keeping up to date on administrative responsibilities such as maintaining customer service logs, internal service records in a timely manner and departmental reports
• Maintaining daily communications with customers to ensure resolution and proper follow-up
• Ordering and managing repair parts cycle
• Maintaining tools and test equipment and ensure they are properly calibrated
• Utilizing the escalation process to resolve customer service delivery issues
• Training others to use equipment
• Ensuring proper adherence to safety requirements in facilities

QUALIFICATIONS AND REQUIREMENTS:

The following qualifications are the minimum requirements necessary to successfully perform this role.

• Degree in Electronics and Communications Engineering
• With at least 3 years of previous experience in the medical industry particularly in installing, servicing, and troubleshooting medical equipment
• Knowledge of computer software and hardware troubleshooting
• CompTIA A+ certification is a plus but not required
• Ability to communicate clearly and effectively with team members and clients.
• Project Management Skills (ability to assist with multiple duties including service calls, installation, coordination, and scheduling).
• Excellent organization and time management skills.
• Problem-solving abilities and analytical thinking
• Resourceful, with the ability to work independently
• Attention to detail
• Good skills in customer care

Job Types: Full-time, Permanent

Benefits:

• Company events
• Health insurance
• Paid training

Work Location: In person