Bakery Felt

Customer Service Excellence:

• Lead by example in delivering outstanding customer service and resolving customer issues or complaints.
• Ensure that all team members adhere to company standards for customer service, including greeting customers, assisting with inquiries, and ensuring a positive shopping experience.

Sales and Revenue Generation:

• Drive sales and meet or exceed store targets through effective merchandising, upselling, and suggestive selling techniques.
• Analyze sales trends and customer feedback to identify opportunities for improvement and implement strategies to maximize sales.

Inventory Management:

• Oversee inventory management processes, including receiving shipments, stock replenishment, and maintaining accurate inventory records.
• Monitor stock levels and ensure that products are adequately displayed and organized to maximize sales and minimize shrinkage.

Operational Efficiency:

• Ensure compliance with company policies, procedures, and safety standards.
• Manage store opening and closing procedures, including cash handling and security protocols.
• Maintain cleanliness and organization of the store to provide a pleasant shopping environment for customers.

Communication and Collaboration:

• Serve as a liaison between store management and team members, communicating expectations, goals, and updates effectively.
• Foster a collaborative and inclusive work environment, encouraging teamwork and cooperation among team members.

Performance Evaluation and Development:

• Conduct regular performance evaluations for team members, providing feedback and identifying areas for improvement.
• Develop and implement training programs and initiatives to enhance the skills and capabilities of the store team.