Operations Team Leader

JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   Job Title: Team Leader – OperationsDepartment: Shared Services ***OR***Shared Services Team LeaderWhat this job involves:Standing at the forefront of team delivery.As the person in charge, you will assemble and lead a team, and establish effective working procedures for the group. This role demands efficient team management skills, which you will exhibit by identifying the team's objectives and allotting resources to achieve optimal results and meet the company's goals. You will take the lead in managing and monitoring the different stages of the processes as well as facilitating discussions, analyses and meetings with stakeholders.Duties and Responsibilities:Manage the team to ensure that service delivery standards are maintainedBe the single point of contact for team members on all operational issuesConduct regular feedback and coaching sessions with each of your team members as well as run regular team meetingsAssist with new hire training and nesting, as well as the continued development and maintenance of policy and process documentationAssist and support other leaders and solicit a team culture between your peersDevelop and maintain a collaborative relationship with all stakeholdersProvide recommendations for continuous improvement and lead/assist with the implementation of operational excellence programsManage retention of talent and keep attrition levels to acceptable standardsProvide reporting and data insights on team performanceSound like you? To apply, you need to be:Skill and Experience Qualifications:Minimum of two years of operations leadership and managementExcellent verbal and written English communication skillsAdvanced proficiency in computer functions within MS Office SuiteStrong administrative skills in organization and time managementGood reporting, analytics and presentation skillsWilling to work on shifting/rotating schedulesExperience in supporting UK-based services is an advantageBachelor's degree preferredWhat we can do for you:At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empowerLocation: On-site –Taguig, PhilippinesIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements.  We're interested in getting to know you and what you bring to the tableJLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.