Call Center Workforce Manager

For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued.We help people do more with their technology and stay connected on all of their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix...

For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued.We help people do more with their technology and stay connected on all of their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix...

About the role We are seeking enthusiastic and customer-focused Call Center Agents to join our dynamic and growing team at ORIENT HOPE AGENCIES INC. (FOR. SEA HORSE MANNING). This is a full-time, virtual role, allowing you to work from the comfort of your own home in Cebu City, Cebu.What you'll be doingProviding exceptional customer service through inbound...

No BPO Experience? No WorriesWe're Hiring – Start ASAPKickstart a stable career in the BPO industry and get hired on the spotLocation: IT Park, CebuSalary: Up to ₱25,000/month + incentives & benefitsWhy You'll Love It:Beginner-friendly opportunitiesQuick & hassle-free applicationFun, supportive work environmentImmediate start...

Career Opportunity: Workforce ManagerLocation: CebuQualifications:At least 5 years of experience in WFM and 8 years overall in the BPO/call center industry.Strong knowledge of Planning, Forecasting, Scheduling, Real-Time Management, and Reporting.Proficient in Excel and experienced in WFM tools such as Aspect/IEX/BP Standard Tools and Avaya CMS.Knowledge of...

Minimum Requirements:Bachelor's degree in business administration, Operations Management, or related field, preferred; or with at least 2 years' undergraduate units –8+ years of experience in workforce management, with at least 3 years in a managerial roleAdvanced proficiency in WFM software, analytics tools, and data visualization platformsStrong...

About the job Workforce Scheduler (Clark, Pampanga) | OnsiteRequirements:At least 1 year experience as WFM Scheduler in a BPO/Call Center SetupWe need people who can start immediately or who are on their final few days of rendering their resignation.Work Setup: OnsiteShift: Graveyard ScheduleThe workforce scheduler is expected to understand and may forecast...

About the role Join the dynamic team at StaffSmart Outsourcing as a Call Center Agent. In this full-time, customer-facing role, you will be the voice of the company, providing exceptional service to our clients. Based in the IT Park, Cebu City, you will play a crucial part in the success of our call center operations.What you'll be doingHandle inbound and...

Position: Operations Manager - Retail (Cebu) | OnsiteAccount Type: RetailStart Date: August 15Support Type: Voice SupportWork Arrangement: Fully Onsite in Cebu CityShift Schedule & Rest Days: 24/7 coverageEducational Requirement: Bachelor's DegreeWork Experience:At least 4 years of experience as an Operations Manager or Senior Group Leader in any domain,...

About the role FIL-STAR MARITIME CORPORATION (FORMERLY SANKO FIL-STAR MARITIME CORPORATION) is seeking enthusiastic Call Center agents to join our team in Cebu City, Cebu. This is a full-time position where you will be responsible for providing exceptional customer service and support to our clients.What you'll be doingAnswering inbound customer calls and...