IT Technician

Company Information

DJV IT Solutions
Arnaldo Street, Barangay Manggahan, General Trias, Cavite
General Trias City, Cavite

At DJV IT Solutions, we are committed to delivering reliable, efficient, and innovative IT support services tailored to meet the needs of modern businesses. With a focus on hardware and software troubleshooting, printer repair, and laptop maintenance, we pride ourselves on being a trusted technology partner for organizations of all sizes.

Founded with the mission to simplify technology and enhance productivity, DJV IT Solutions offers a wide range of IT services including system installations, network setup and support, on-site and remote technical assistance, and proactive maintenance. Our team of skilled technicians brings deep industry expertise and a passion for problem-solving, ensuring minimal downtime and maximum performance for our clients.

We work closely with our customers to understand their unique challenges and deliver customized solutions that align with their business goals. Whether you're a small business or a growing enterprise, DJV IT Solutions is here to provide dependable, responsive, and cost-effective IT support—so you can focus on what you do best.

Job Description

We are seeking a skilled and detail-oriented IT Technician with expertise in the installation, maintenance, and repair of printers, computers, and laptops. The ideal candidate will troubleshoot hardware and software issues, perform system diagnostics, and provide technical support to end-users to ensure smooth IT operations.

Key Responsibilities:

Hardware Installation & Maintenance:
- Install, configure, and maintain desktop computers, laptops, and printers (inkjet, laser, thermal, multifunction, etc.).
- Diagnose and repair hardware faults, including motherboard, RAM, hard drives, power supplies, and printer components.
- Perform upgrades, component replacements, and preventive maintenance.
- Software & System Support:
- Install and configure operating systems (Windows/macOS/Linux) and essential applications.
- Troubleshoot software and driver issues for printers and peripheral devices.
- Ensure antivirus and security software is properly installed and updated.

Technical Support & Troubleshooting:
- Respond to IT service requests and troubleshoot issues remotely or on-site.
- Provide timely technical assistance to staff related to hardware, software, and network connectivity.
- Document issues and resolutions in the IT ticketing system.
- Network & Connectivity:
- Set up and maintain network printers and ensure proper connectivity.
- Assist with basic networking tasks (e.g., IP configuration, printer sharing, LAN setup).

Inventory & Documentation:
- Maintain inventory of IT equipment, parts, and tools.
- Keep accurate records of service activities, configurations, and asset status.

Job Qualifications

Qualifications:
- Diploma or Bachelor's degree in Information Technology, Computer Science, or related field.
- Minimum 2–4 years of hands-on experience in IT hardware support, especially printers and personal computers.
- Strong knowledge of computer hardware, operating systems, and common office software.
- Experience in handling a wide range of printer brands (HP, Canon, Epson, Brother, etc.).
- Basic understanding of networking principles (LAN, IP addressing, etc.).
- Valid driver's license (if travel to branches or client sites is required).

Skills & Attributes:
- Excellent diagnostic and problem-solving skills.
- Strong communication and customer service skills.
- Ability to work independently and manage multiple tasks.
- Attention to detail and a proactive attitude.
- Ability to lift and move hardware as needed.

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