SACM Analyst

DescriptionSummary:Service Asset and Configuration Management (SACM) is the process responsible for ensuring that the assets required to deliver services are properly controlled, and that accurate and reliable information about those assets is available when and where it is needed. An effective approach to service asset management helps identify savings and allows WTW to be better prepared for audits with enhanced visibility into asset utilization. SACM is integral to the service management processes and the role of the SACM Data Analyst is to drive and ensure SACM approaches align within WTW.

This includes:Managing a more automated and integrated model linked with financial data

Identifying operational cost savings possible with delivery of a consolidated approach across all SACM elements

Supporting improved integrated solutions with service delivery model

Supporting integration with financial information to drive cost savings or provide insights to procurement negotiations related to audits / software license renewals

It will support a consolidated approach across all SACM elements that will support the current strategy to drive centrally provisioning and request fulfilment across WTW for approved & unapproved software.Role:Collect and maintain accurate asset (hardware, software and virtual) information in the SACM tool and CMDBDevelop, run and distribute reports for software compliance, inventory, and financial data

Work with Procurement to ensure all legacy and new software entitlements are captured and added to the SACM tool

Maintain automated discovery tools and complete manual data entry to ensure a complete CMDBAssist in the development and improvement of SACM policies, processes, and procedures

Identify and drive license optimization opportunities

Govern our SACM data ownership framework

Assist in external vendor audits

Manage SACM response for annual SOC II compliance audit

Respond to SACM requests for client auditsQualificationsRequirements:7 years of experience in IT3 years' experience in SACM, configuration management or a data administration roleITIL, ServiceNow, Flexera and Microsoft Suite preferred

Strong experience with data and an analytical mindset that can contribute to the data analysis of the SACM tool with the aim to improve its overall quality and governance. Understands data challenges in complex integration and data-driven programs. Ability to analyze and interpret data sets from different sources and present meaningful insights and explanations to management and other stakeholders.

Excellent communication skills (written and spoken) and have a collaborative mindset. You can lead meetings/discussion with customers and stakeholders. You are dynamic and can work autonomously in large environment; you have leadership skills and can take ownership.

Experience with ServiceNow is a plus. WTW is an Equal Opportunity Employer