AR Operations Manager, Shared Services

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome.

And That's Where You Come In
Instructure is seeking an experienced and detail-oriented AR Operations Manager to lead our Shared Services Accounts Receivable team. This role is crucial for optimizing our billing, collections, and cash application processes, ensuring efficiency, accuracy, and strong financial health for the organization.

What You Will Be Doing

• Lead, mentor, and develop a team of AR specialists within a shared services model, fostering a high-performance and collaborative environment.
• Oversee the end-to-end accounts receivable process, including invoicing, collections, cash application, and dispute resolution.
• Develop, implement, and refine AR policies, procedures, and best practices to enhance operational efficiency and effectiveness.
• Monitor key AR metrics, analyze trends, and provide regular reporting to senior management on AR performance, aging, and collection rates.
• Collaborate cross-functionally with sales, customer success, finance, and legal teams to resolve complex customer billing issues and improve the overall customer experience.
• Identify opportunities for process automation and system enhancements within the AR function, working with IT and other stakeholders to drive implementation.
• Ensure compliance with all relevant accounting standards, internal controls, and company policies.
• Manage relationships with third-party collection agencies (if applicable) and other external partners.
• Conduct regular team meetings, performance reviews, and provide ongoing training and development opportunities for team members.
• Assist with month-end and year-end close activities related to accounts receivable.

What You Will Need To Know/have

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
• 5+ years of progressive experience in Accounts Receivable, with at least 2 years in a leadership or management role, preferably within a shared services environment.
• Strong understanding of AR principles, accounting standards, and financial reporting.
• Proven experience leading and developing a team, with excellent coaching and mentoring skills.
• Proficiency with ERP systems (e.g., NetSuite, Oracle, SAP) and AR automation tools.
• Advanced Excel skills (e.g., VLOOKUP, pivot tables, data analysis).
• Exceptional communication, interpersonal, and negotiation skills, with the ability to interact effectively with internal and external stakeholders at all levels.
• Strong analytical and problem-solving abilities, with a keen eye for detail.
• Ability to work independently, prioritize tasks, and manage multiple projects in a fast-paced, dynamic environment.
• Experience with SaaS business models and recurring revenue streams is a plus.

Get in on all the awesome at Instructure

• We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:
• Flexible schedules and a remote-friendly culture, with hybrid or onsite work options available in some regions for specific roles
• Generous time off, including local holidays and our annual company-wide "Dim the Lights" week in late December, when we encourage everyone to step back and recharge
• Comprehensive wellness programs and mental health support
• Annual learning and development stipends to support your growth
• The technology and tools you need to do your best work — typically a Mac, with PC options available in some locations
• Motivosity employee recognition program
• A culture rooted in inclusivity, support, and meaningful connection

We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.

Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.

All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we've implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.

Any attempt to misrepresent personal or professional information will result in disqualification.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.