Software Development Manager

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

Acquire Intelligence exists to help businesses unlock smarter ways of working. We believe that by combining the best of people, process, and automation, companies can grow faster and operate with greater confidence. Our purpose is to remove complexity, improve performance, and drive intelligent transformation for organizations around the world.

As an Acquire Intelligence employee, your role is vital in achieving and exceeding individual and team targets that support company objectives, while building and maintaining stakeholder relationships. You're also responsible for complying with and enforcing procedures aligned with our information security policies.

As a values-led organization, we expect all our team members to exemplify our four values: Curious and Clever, Entrepreneurial Energy, Fast with Intent, and Laugh and Learn.

Responsibilities of the Software Development Manager will include but are not limited to:

Team Leadership & People Management

·       Lead and manage a team of 6-20 software developers, providing clear direction, support, and professional development opportunities

·       Conduct comprehensive performance reviews twice per year, setting clear objectives and career development plans for each team member

·       Identify and implement targeted plans to address individual and team skill gaps through training, mentoring, and development initiatives

·       Manage team remuneration discussions, optimizing compensation strategies to retain top talent and motivate high performance

·       Organize and facilitate team building events 2-4 times per year to foster collaboration, morale, and team cohesion

·       Ensure all staff complete required training and compliance modules in accordance with company policies and industry standards

Process Management & Quality Assurance

·       Ensure continuity and effectiveness of all agile sprint ceremonies including refinement, planning, estimation, sprint closure, retrospectives, and bug triage sessions

·       Establish and maintain high standards of code quality across all team deliverables, ensuring quality is an implicit requirement in all work

·       Follow up on code reviews and remedial work on merge requests, ensuring thorough peer review processes

·       Coordinate teamwork and deliverables to align with product release cycles and deployment schedules

·       Implement and maintain best practices for development workflows, testing strategies, and deployment processes

Resource & Operations Management

·       Strategically manage leave requests to maximize team productivity throughout the year while ensuring adequate coverage

·       Coordinate grants and removals of access to necessary environments, tools, information, and resources

·       Manage fair and reasonable rewards for planned and unplanned out-of-hours work, ensuring team motivation and work-life balance

·       Oversee resource allocation and capacity planning to meet project commitments and deadlines

·       Ensure team has access to appropriate development tools, training resources, and technical infrastructure

Communication & Stakeholder Management

·       Provide regular updates to the Head of Software Development at least weekly, or more frequently as needed, on pertinent team matters, progress, and challenges

·       Collaborate effectively with Lead Developers and Software Architects across Melbourne, Budapest, and Philippines teams

·       Work closely with Business Analysts and Product Management to ensure clear requirements understanding and delivery alignment

·       Facilitate cross-team collaboration and knowledge sharing initiatives

·       Represent the Philippines team in broader engineering meetings and strategic planning sessions

Strategic Planning & Continuous Improvement

·       Participate in regular planning sessions aligned with product roadmap and technical strategy

·       Implement and contribute to continuous improvement initiatives in development processes, tooling, and team practices

·       Facilitate hiring and onboarding processes for new team members, ensuring smooth integration into existing workflows

·       Monitor team performance metrics and implement data-driven improvements

·       Foster a culture of innovation, learning, and technical excellence within the team

Experience

·       Proven experience as a software development manager or senior technical leader, preferably 5+ years with at least 2-3 years in people management roles

·       Experience with agile development methodologies, DevOps practices, and modern software development lifecycle management

·       Track record of successfully delivering complex software projects while maintaining quality standards

·       Experience working in distributed or remote team environments, preferably with global team coordination

Technical Skills & Qualifications

·       Bachelor's degree in computer science, software engineering, or comparable experience

·       Strong technical background with hands-on experience in modern software development practices

·       Understanding of our core technology stack (see Required Technology Skills section)

·       Experience with performance management and team development

·       Knowledge of software quality assurance, testing practices, and deployment pipelines

·       Familiarity with project management practices, metrics, and reporting systems

• Curious and Clever – Smart questions spark smart solutions
• Entrepreneurial Energy – Think like an owner. Solve like a founder
• Fast with Intent – We move fast and deliver real results
• Laugh and Learn – We don't take ourselves too seriously, just our results

What Are You Waiting For?

Apply now and help turn data into action with Acquire Intelligence

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