Customer Support Representative

1 week ago

Manila, National Capital Region, Philippines JPR Full time ₱22,000 - ₱27,000 per year

As part of our local and overseas expansion plans, we are looking for talent that will like to enable life by enhancing client's experience through the conduct of food education via interactive workshops along with consultancy services in living a healthy lifestyle. Join us and inspire the clients now.

Client Service Representative Responsibilities :

  • Identify and assess clients' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Follow up with sales leads
  • Manage incoming enquiries via internal system
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle client complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Education & Certification
  • Degree, Higher Diploma/Diploma in Business related discipline

Requirements

  • Proven client support experience with minimum 1 year experience
  • Track record of achieving KPI
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt / response to different types of characters
  • Excellent communication and presentation skills
  • Ability to prioritise and manage time effectively
  • Required to work base on shift allocated and weekends (either Fri and Sat or Sun and Mon off)
  • Will follow Malaysia Public Holiday

Job Type: Full-time

Pay: Php22, Php27,000.00 per month

Benefits:

  • Work from home

Experience:

  • Customer Support: 1 year (Preferred)

Language:

  • English (Preferred)

Work Location: In person

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