Client Service Representative

5 days ago

Gumaca, Philippines Radiowealth Finance Company Full time ₱150,000 - ₱250,000 per year

About the Role

The Customer Service Representative serves as the frontliner of the branch, responsible for handling client transactions, inquiries, and requests in a professional and efficient manner. This role ensures excellent customer experience while supporting branch sales and operations.

What You'll Do

  • Assist walk-in clients with account inquiries, loan applications, and payments.
  • Handle over-the-counter transactions such as collections, disbursements, and other branch services.
  • Maintain accurate client records and ensure timely encoding of transactions in the system.
  • Respond to customer inquiries and concerns courteously and efficiently.
  • Promote branch loan products and services to walk-in customers.
  • Support branch marketing activities and client retention efforts.
  • Ensure compliance with company policies, processes, and regulatory requirements.
  • Perform administrative tasks assigned by the Branch Manager.

What You Need to Succeed

  • Education: Senior High Graduate or College Graduate in any business-related or allied courses.
  • Experience: Fresh graduates are very much welcome to apply. Experience in customer service, cashiering, or front desk work is an advantage but not required.
  • Skills:
  • Strong communication and interpersonal skills
  • Basic numerical and analytical ability
  • Computer literate (MS Office applications)

Job Types: Full-time, Permanent

Work Location: In person

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