Client Service Representative
4 days ago
About the Role
The Customer Service Representative serves as the frontliner of the branch, responsible for handling client transactions, inquiries, and requests in a professional and efficient manner. This role ensures excellent customer experience while supporting branch sales and operations.
What You'll Do
- Assist walk-in clients with account inquiries, loan applications, and payments.
- Handle over-the-counter transactions such as collections, disbursements, and other branch services.
- Maintain accurate client records and ensure timely encoding of transactions in the system.
- Respond to customer inquiries and concerns courteously and efficiently.
- Promote branch loan products and services to walk-in customers.
- Support branch marketing activities and client retention efforts.
- Ensure compliance with company policies, processes, and regulatory requirements.
- Perform administrative tasks assigned by the Branch Manager.
What You Need to Succeed
- Education: Senior High Graduate or College Graduate in any business-related or allied courses.
- Experience: Fresh graduates are very much welcome to apply. Experience in customer service, cashiering, or front desk work is an advantage but not required.
- Skills:
- Strong communication and interpersonal skills
- Basic numerical and analytical ability
- Computer literate (MS Office applications)
Job Types: Full-time, Permanent
Work Location: In person
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